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2.4 Based on 111 reviews
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  • Customers like
    • Products 6
    • Decorations and furniture 5
    • Variety of products 4
  • Customers don't like
    • Customer service 9
    • How i was treated 6
    • Management 6
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This is really a 2 in one complaint: one is my surprise at a missed business opportunity, the other customer service generally. 1) Called in to ask if there was a way to get or buy smaller samples of a variety of posterboard, since the only other option is to go in an buy 30 3 ft by 3 ft posterboards. I mentioned that it was for a small business and I was trying to pick a material for an item, and that if I could find a posterboard I liked I... Read more

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Hobby Lobby - FRAMING DEPARTMENT EMPLOYEE IN COLLIERVILLE, TN. & STORE MANAGER JEFF
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I PHONED MANAGER JEFF LAST WK.. ASKED IF I CAME IN TO GET FRAMES DONE..COULD IT BE DONE THAT DAY...HE REPLIED IF IT'S NOT CUSTOM TO WHERE THEY HAD TO ORDER FRAMES/MATS ETC. I HAD THEM DONE WITHIN 20 MINS. RETURNED TO GET IN STORE MATS INSERTED YESTERDAY...LADY EMPLOYEE CONVEYED TO ME I COULD GET THEM BACK IN 2 WKS..SHE HAD OTHER PEOPLE AHEAD OF ME..I ASKED IF I COULD GET THEM BEFORE CLOSING..SHE WALKED OFF..CALLING THE MANAGER TO ASSIST ME. I... Read more

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We took a picture to be framed and matted, its os not centered, they didn't make size we wanted so it is too big. Manage claimed he would leave note for framer to fix, bever never did he also promosed to compensate for the inconvenience since we live an hour away and would have to come back. He never did that and then when it was picked up it still isn't right and no compensation. Corporate said we should be happy that we weren't charged to... Read more

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When I left hobby lobby they were starring at me up and down acting like I stole something and yelling out code 1 which I don't know what that means . The lady kept looking at me and talking to the associate like I had done something wrong.

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I was in the Savannah Georgia store on yesterday making a return with a receipt. The cashier Margie took the flowers out of the bag and explained "these have been cut!" I stood calmly and replied," no they have not been touched!" The cashier proceeds to call another staff member over and says to her "don't these look like they have been cut to you?" The other staff member, a short African-American woman then says to Margie "do you need me to... Read more

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I purchased an $8.17 pillow cover from the Leesburg, VA Hobby Lobby a year ago. I tried to return it a few weeks later. The store systems were down and I was told they could not honor any returns or exchanges and to come back later. I came back later in the day, systems were still not working. I explained to the manager that I was not from this area and I do not know when I will be able to make it back. She assured me that they would give me a... Read more

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I was in the Somerset Kentucky store a few weeks ago that manger is terrible an I do not know how the girls at the front desk deal with such a hatful eye rolling slamming things around environment !!!! I asked a lady In fabric is he always that way ?? Her rereply was YES. An there home department manger Stacy ... Has a very bad mouth in her also. I hope someone else sees what's going on down there !!!!! Will not be back !!! Going... Read more

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Myself, my daughter, and her husband were in the Hobby Lobby of Auburn, Maine and had a very disturbing experience. My daughters husband is colored and he was racially singled out by a manager. He missed his workout so he decided to do a few push ups since he was bored with how long we were taking to shop. A manager rushed over to our area and attacked him and said it was inappropriate to act the way he was. If a white man was doing push ups it... Read more

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The staff in Mankato is so rude, terrible customer service. Nobody says hi or Thank You, or may I help you.

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I asked for help with framing and I rang the bell twice to get help. the girl only pointed to the area I would find a mat for a picture. another man, the same race as the clerk, she fell all over herself to help him, while I tried to figure out how best to mat and frame my 3 pictures! she ignored me completely because I did not seem to have a lot of money to spend. my first and last visit to a company who screams Christian values. I guess those... Read more

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