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2.4 Based on 115 reviews
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  • Customers like
    • Products 6
    • Decorations and furniture 5
    • Variety of products 4
  • Customers don't like
    • Customer service 9
    • How i was treated 6
    • Management 6
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The manager Jeremy at the Duluth Hobby Lobby is great! He always provides great customer service anytime I shop there. He is always helpful to his employees and has the cleanest store. Kudos to Jeremy on being an awesome manager and having a great store to shop at!

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Wow I went into hobby lobby today n there was only one individual that I know that nice there but the rest of people are so rude then I called customer service n they were horrible as well

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Hi I have been to your store 3 times love the store! Yhe lady (becky) at the cash register however, is very nasty and moody. I have been so lucky to have rung me up 3x and she seems she hates her job.

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Manager, Jeremy, at the Duluth Mn store is the biggest ***! He's been mean to customers, mean to employees, and acts like he's God's gift to everyone. I will never shop at a store he is charge of. And believe me, I'm spreading the word. The managers you have are the most UN- CHRITIAN people I have ever met in my life and jeremy is the worst of all. I would be embarrassed to have him work for me! Read more

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Came here with my family to pick up a few items and priced some items. Everytime I come in here the people they have on the floor lack proper knowledge of where things are and if the store even carries the item on hand. I try not to let some things get to me, but I hate spending my money anywhere where customers and treated like nothing. The lady at the register gave my husband the wrong price on an item. So I went back to get and the price on... Read more

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I'm writing to report a manager named Kenny at the Hobby Lobby shop in Sanford, NC. The address of the location is 3012 S. Horner Blvd. Sanford, NC 27332. I was a customer in the store at the time this incident took place and I was livid. I saw the way this mother was treated and if I ever were in her shoes, I would have been arrested for sure. This mother comes in with her older obviously handicapped child in a wheel chair and another child who... Read more

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This is really a 2 in one complaint: one is my surprise at a missed business opportunity, the other customer service generally. 1) Called in to ask if there was a way to get or buy smaller samples of a variety of posterboard, since the only other option is to go in an buy 30 3 ft by 3 ft posterboards. I mentioned that it was for a small business and I was trying to pick a material for an item, and that if I could find a posterboard I liked I... Read more

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Hobby Lobby - FRAMING DEPARTMENT EMPLOYEE IN COLLIERVILLE, TN. & STORE MANAGER JEFF
1 of 3

I PHONED MANAGER JEFF LAST WK.. ASKED IF I CAME IN TO GET FRAMES DONE..COULD IT BE DONE THAT DAY...HE REPLIED IF IT'S NOT CUSTOM TO WHERE THEY HAD TO ORDER FRAMES/MATS ETC. I HAD THEM DONE WITHIN 20 MINS. RETURNED TO GET IN STORE MATS INSERTED YESTERDAY...LADY EMPLOYEE CONVEYED TO ME I COULD GET THEM BACK IN 2 WKS..SHE HAD OTHER PEOPLE AHEAD OF ME..I ASKED IF I COULD GET THEM BEFORE CLOSING..SHE WALKED OFF..CALLING THE MANAGER TO ASSIST ME. I... Read more

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We took a picture to be framed and matted, its os not centered, they didn't make size we wanted so it is too big. Manage claimed he would leave note for framer to fix, bever never did he also promosed to compensate for the inconvenience since we live an hour away and would have to come back. He never did that and then when it was picked up it still isn't right and no compensation. Corporate said we should be happy that we weren't charged to... Read more

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When I left hobby lobby they were starring at me up and down acting like I stole something and yelling out code 1 which I don't know what that means . The lady kept looking at me and talking to the associate like I had done something wrong.

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