Hobby LobbyComplaints and Reviews

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2.4 Based on 127 reviews
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  • Customers like
    • Products 6
    • Decorations and furniture 5
    • Variety of products 4
  • Customers don't like
    • Customer service 8
    • Management 6
    • Poor management 5

I had the most unprofessional and horrible experience of my life when visiting Hobby Lobby Jan 18, 2017. I was shunned by an employer by the name of Marsha Kripnick when standing in the return line for a purchase which I was not aware of due to sign not being immediatley visible. When I realized the cashier working returns told me to go to next register but the next cashier available called someone else. When I told her I was next she assumed... Read more

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yes I work there and all the partime help gets is twenty hours a week , how does a person suppose to live off twenty hours a week , the rent has to be pay, got to eat, medicals. bills. gas to go to work, car note. Please have a heart and raise the partime hours so we can live in this life we live . Thank God. for people like u to have a business to give us a job, but we also need hours to make money to pay for our bills and live also , I pray... Read more

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Only one register for returns. Alot of employees and two register available. 20 minutes in line and had to leave store in Harlingen tx

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We had the Hobby Lobby store in Lansing Mi store 362 to have some pictures framed and it was so easy and fast to have them done the called to let us know they where done and when we got there the pulled them out and made sure we where happy with the product which we where I want to send out a big THANKS to the man that helped us with every thing David. We will for sure be going back and doing more business THANKS FOR MAKING THIS ONE OF THE BEST... Read more

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Went to Hobby Lobby in Hemet, Califor ia this morning (1/4/17) and bout 75.00.worth of yarn. The woman who rang me up was African American with a bandana on and huge hoop earrings. She was super cute. As i was laying out my yarn i realized i grabbed two of the same color so i mentioned it to her and asked her if i could just leave it with her or do i need to put it back. She glanced at me and was mouthing as if she were counting the skeins. I... Read more

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Manager is very rude to customers.

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I am just going to paste my message here that I sent them. here it is: I am so mad! This is my first ever time ordering from you and it has turned out to be a bad experience. Site said free shipping today 1-2-17 for orders over $50. I not only made sure I spent $50 I went overboard. When I hit submit order at the end it said the shipping was taken off and it was around $137.00 after tax. It showed $17.95 shipping then took it off...it was a... Read more

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my son was so excited about getting a job at our local store in carbndale. he was never late never sick went above and beyond what they asked of him. we worked hard to move out of a motel and stand on our own 2 feet after years in a abusive home. 1 week after we moved they terminated him statning the store wasnt making enough money and no rehire policy so this was 2 weeks befopre christmas so they ruined his self esteme, christmas and might very... Read more

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I was always a fan of Des Moines Hobby Lobby on Army Post Rd until tonight. As I was checking out the door kept dinging as people were leaving as it did when I went to leave. My purchases were taken from me, I gave my keys to my husband stepped by the door again dinged again gave my phone to my husband stepped by door again and it didn't ding but that didn't matter to the lady that insisted I come over to the empty register. She started scanning... Read more

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I went to Hobby Lobby in Hemet and ask the manager for help he shoved me off very quickly to an associate who would have been happier shooting herself in the foot than helping me. She pointed off into the distance and said they're over there you can find appliques course I never found them because where she pointed to could have been anywhere hurry up and ran after the manager and ask him do you mind really mind if someone helps no now what do... Read more

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