Anonymous
map-marker West Allis, Wisconsin

Hobby Lobby Staff Review

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Called looking 4 yarn with same dye lot# ( just bought 2 days earlier) lady was a grumpy old bat did not listen 2 what I was saying so I just thanked her 4 her time spent looking. When to same store that same day and low and be hold they had the yarn. I would not have even called but the store was 45 minutes away.
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Reason of review:
Poor customer service
Anonymous
map-marker Seattle, Washington

Hobby Lobby - Spray Paint Review from Seattle, Washington

Hobby lobby is filled with horrible employees. I bought spray paint that had exploded and I lost all the paint in our driveway.

My husband immediately put it in the garbage. I went to the store and showed them my receipt and my hands and told them what happened and all they said is we can't do anything. If you bring the can then we can give you a new one or refund but without it nothing. Some Christian store this is.

They have no sense of religion or heart or mind or anything. You selfish ***.

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Reason of review:
Bad quality
1 comment
Guest

I'm sorry this happened to you, but most likely they have to have the spray paint can back in order to give you a new one. I have been told that some people will just find reciepts and try to get money back, so because of that issue is why they probably need to have their item returned back to them. I know it probably seems ridiculous but it also may just be a rule for getting a refund.

Anonymous
map-marker Murrieta, California

Hobby Lobby - Manager Review from Murrieta, California

Marilyn up front had friendly happy way with customer. very smart, was king to here ℅ workers and helpful to them. Yet they seemed so pleased to be working with her and asking her question she was willing to go the extra mile to help. she kept busy and made a point to pick up after herself. Was impressed with her and wish I could have someone like her in our Company. The store itself give off a feeling of fear in places. The older women in fabric Department gave of a postive and helpful to all customers. Toni and Linda were great, also the cake department Bill seem to no where everything was in his department and found what I needed. The only manager who had class was Ryan. Remember say something good to the employees as Mr Green would want you to do. He starting out caring and maybe keeping it that way as happy employees, as happy payed employees ,well makes for happy customer.
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Reason of review:
Good customer service
Anonymous
map-marker Little Rock, Arkansas

Hobby Lobby - Cashier Review from Little Rock, Arkansas

I just got through waiting in line over ten minutes (closer to 15). Two cashiers were called to their registers while I continued to wait with at least a dozen more people and neither showed up!!! Finally, o e showed up where the other one was who knows!!Horrible customer service and very very slow cashiers. While in my line, before I went to another line, it took that one cashier over 8 minutes or more to check out one lady who did not have much. Someone strongly needs to come into the Slidell LA store on Gause RD and monitor the management over the cashiers!!!! of
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Reason of review:
Poor customer service
Anonymous
map-marker Houston, Texas

Noahs Ark Foam Craft Kit Review

I love hobby lobby and love to support them. I purchased a Noah's ark foam craft for my daughters. When we got home we went to make them..... They literally smelled so horrible! They smelled like a car exhaust! It was overwhelming! I had to air them out on our porch. I will not be buying any foam crafts anymore! I know it isn't hobby lobby's issue, it's the manufacturer, but still! Gross!
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Reason of review:
Bad quality
Rebecca Iwi
map-marker Oklahoma City, Oklahoma

Discrimination

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When I went to the Midwest City OK location and attempted to use different coupon codes on my transaction I was told it was "one coupon per person per day" So I said I have multiple codes and am just buying individual 2 dollar pencils that I want to save 40% on each and was told, "You are one person, but if you brought kids I could give you those other coupons since you are just one person I can only let you use one at this store. There is another store in Moore OK" This manager wanted me to drive to another city to save .80 cents each on my 5 pencils. I will not be returning to a Hobby Lobby. Also I used to be a regular monthly customer but this DISCRIMINATION for not having kids with me (for which he would break the rules and let them check out with a different coupon code) is unacceptable and offensive.
View full review
Loss:
$4
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let customers use the coupons they come in the store with, end of story. Dont say I would let you IF you had kids, but since you are single, no.

6 comments
Guest

I mean.. the system doesn't allow us to put in the coupon more than once in a transaction, but yes technically since it says one per customer per day if you had children with you you could have done separate transactions to use the coupon more than once. It's just a simple work around to the one per customer per day thing.

Guest

You're an ***! Read the fine print on the coupons next time.

Guest

that is hobby lobby's policy. one coupon per customer.

it is on the coupon. read coupon next time

Guest

HAHAHAHAHAHAHHAHAHA

Guest

Maybe the cashier didnt want to loose their job cheap ***!!

Guest

To save a fe dollars what a cheap p.o.s. Maybe you shouldn't be shopping and get a job! Thank god a *** like you doesn't have kids!!

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Anonymous
map-marker Somerset, New Jersey

Hobby Lobby Manager Review

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The store manager at the Englishtown NJ store was a complete ***. I asked for assistance in getting a product and was looked at like why are you bothering me. Because of this type of treatment i will not enter that or any other location again
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Reason of review:
Poor customer service
Anonymous
map-marker Tuscaloosa, Alabama

Hobby Lobby - Manager Review from Tuscaloosa, Alabama

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As an employee of Hobby Lobby, I am in favor of the way HL handles situations. We are trained to care for customers and treat them with the utmost respect. Even when they are not necessarily nice to us, we are to treat them with respect and help them with anything they may need help with. Now, if someone has a run in with a specific person, even with multiple people in one store, it does NOT make that store nor Hobby Lobby bad. After reading several posts about HL, I have concluded that when people disagree with something, they use the line "I thought they were a Christian company". Which leads me back to when I said no one person can speak for HL and their Christian values because they were rude to a customer. Chances are, before you even make the post, the manager has already been aware of the employees actions and they were probably fired. Just think before making such claims against such an amazing company who puts their customers first. Hobby Lobby cares. That one employee may not, but the company does. Remember the Golden Rule, treat others as you would want to be treated. It works like a charm. I hope each of you reconsider coming back and am very sorry you guys have had a terrible run in with employees before. Not all are the same though. Customers are the best part of Hobby Lobby and MOST look forward to helping each and every one of the customers that walk through the door, as I do! (:
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Reason of review:
Good quality
Anonymous
map-marker O Fallon, Missouri

Hobby Lobby - Manager Review from O Fallon, Missouri

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Managers are rude. Employees are snobby.

Theres one sweet girl that works there who i adore. It urked me when i was standing in the check out line amd one of the managers attacked this employee verbally. The younge girl tried to walk away but the manager kept getting in her face. The poor girl yelled at thw manager to finally tell her to leave her alone but the manager kept on harrassing her.

In front of everyone at that. Now what made me very mad was when the girl finally could get away the manager snatched the employees arm and yanked and the girl was obviously freaked out because she was in tears. I pray to god that thatanager gets fired. Its completely unacceptable to put your hands on anyone of your employees much less try to degrade some one in front of customers.

Im beyond angry and i prayer that poor girl is ok.

People here at hobby lobby ofallon mo are completely nasty to say the least. Its a shame.

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Reason of review:
Poor customer service
3 comments
Guest

Disgruntled former employee that had been previously counseled for inappropriate behavior to customers and management. Not the true story, but considering the source, not surprised.

Guest

Also the other emplyes are scared of her as well, they lied and said that i was rude to the maager first and she never grabbed my arm and that she never yelled at me, and that i yelled at her, this is not true they are scared of her and lying because she yelled at me and grabbed me she is not aloud to treat us employers this way.

Guest

I have been working at this location since our set up and I am constantly hearing amazing feedback from our customers. I don't believe this is a credible source.

We have an amazing set of managers and I have the utmost respect for them for the way they handle many situations.

This situation reminds me of a similar one recently but the way things played out are quite a bit off. There are two stories to every story and then the truth..

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Resolved
Ronnell Bgr

Resolved: Hobby Lobby - Manager Review

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Worst experience ever. Racist manager Bill tyler tx. Store. Rude, we asked for assistance with a wall decor. It had a bolt inside of it and asked if he could help us remove it. After he stared at us from head to toe. He threw it on the counter and said if u dont like it dont buy it. I bought 3 of them anyways. At 139.99 each we expected better customer service from the store manager !!! Very disappointed!
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Reason of review:
Poor customer service
3 comments
Guest

I don't believe this one for a second. Have seen"Bill" a couple of times. Nice guy

Guest

Maybe he's rude to everyone. Don't bring race into it, it makes your complaint seem invalid.

Guest
reply icon Replying to comment of Guest-1063139

Agrees, and if they are going to bring race into it they should go back to their own country.

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Anonymous
map-marker Rayne, Louisiana

Paint Review

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My wife went to store in Lafayette Louisiana and couldn't get assistants getting a item from a locked case she finally found an employee and they told her she was on brake so she left
View full review
Reason of review:
Poor customer service
Resolved
Juliya Odj
map-marker Milford, Connecticut

Resolved: Wrongful Accost and Accusation

Hobby Lobby - Wrongful Accost and Accusation
Hobby Lobby - Wrongful Accost and Accusation - Image 2
Updated by user Aug 27, 2015

Company addressing my concernd

Original review Aug 22, 2015
On Aug.21,2015, I and my son were WRONGLY ACCOSTED and ACCUSED,by the Asst Manager, Mr. Carwin Spearman at the Hobby Lobby Store #618 located at 1777 Boston Post Road, Milford, Ct., OF PILFERING ITEMS.

When we entered the store I had in a bag 2 items, WITH RECEIPT, I intended to return/exchange which were bought from the store on 8/18/15. While deciding, I TOOK OFF A SCOTCH TAPE FROM ONE OF THE ITEMS THAT WERE IN THE BAG. MEANWHILE MR SPEARMAN WAS WALKING DOWN THE AISLE. THAT WAS WHEN HE QUESTIONED WHAT I WAS TINKERING.

HE THEN COMMANDED ME TO RETURN THE ITEMS BEFORE I CONTINUE WITH MY SHOPPING!!! TO WHICH I RETORDED that he was PREEMTYING ON HOW I WISH TO DO MY SHOPPING. I REQUESTED TO SPEAK TO THE MANAGER, MR. PATRICKDIAZ, WHO ADMITTED THAT WE WERE TREATED VERY RUDELY AND PROFUSELY ASKED FOR DISPENSATION.

I ALSO TOLD HIM THST I WOULD RETURN ALL THE OTHER ITEMS I BOUGHT AND WILL NEVER AGAIN SHOP AT HOBBY LOBBY! I ALSO INTEND TO WRITE TO THE OWNERS AND WOULD PURSUE ACTION AS MY LEGAL & HUMAN RIGHTS HAVE BEEN VIOLATED.
View full review
Cons:
  • How i was treated
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

8 comments
Guest

I was there and saw what happened. You are lying.

Mr Spearman was polite and courteous, and you were horrible. He calmly explained that he was merely trying to help, but, you were entirely unreceptive and rebuffed everything he said.

Guest
reply icon Replying to comment of Guest-1028054

Thanks for clearing that up. There's always more to the story.

Guest
reply icon Replying to comment of Guest-1028054

And who are you? Probably Mr Spearman himself.

Guest

Don't act like you might be stealing and they won't bother you.

Guest

What do you expect from a company that tries to dictate what goes on in people's bedrooms. Shop at Michael's or any other store that doesn't try to push their extremist views down people's throats.

Guest
reply icon Replying to comment of Guest-1024107

They are not extremists. Anyone can do whatever they want, but Hobby Lobby doesn't have to support it. If you don't like their policies, don't shop there.

Guest

really your human rights were violated ? what type of legal re-course do you think you have cause a manger at a local hobby lobby was rude , seriously get a grip!

Guest

You should probably calm down. Oh, and learn to spell.

View more comments (7)
Anonymous
map-marker Grimes, Iowa

Hobby Lobby Coupon Review

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I shop your store a lot. ..i was at the register and showed the cashier my coupon and she said im sorry i already rang you in...please, she could of offered to do something. ..i drive from out of town..i guess i should have returned my products and grabbed them again and made her look st my coupon first...thanks brendacf@***.com
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Colleyville, Texas

Candles Review

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Candles are a waste of money burn only in the center, cant smell want them to bring back d&d brand. Wont refund price either. New employees at new store inadequately prepared
View full review
Reason of review:
Bad quality
Myelle Rca
map-marker Cedar Falls, Iowa

Hobby Lobby Manager Review

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I used to be a loyal customer. My trust has been crushed. I had 2 employees lie to me in one day in Rapid City, SD store!! The first one broke my lamp and lied about it when confronted by another employee. And the manager Mark or Mike gave me another option, then went back on his word and wouldnt follow through with it. I left with no lamp and no replacement
View full review
Reason of review:
Poor customer service
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