Anonymous

Hobby Lobby - Employees Behavior Review

Over heard two employees making fun of older customers who pass gas while shopping. They said "old people walk around her (paraphrased) passing bombs.(laughing out loud) They said: "andl they wonder why we don't help them". When having my items prepared to take to check out I mmentioned to the employee that I thought this behavior was rude and in poor taste. The employee repeated loadly to her friend working several feet away what I said. She apologized In an Inscencere manner. This behavior does not demonstrate to me the Christian ethics this company professes.
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4 comments
Guest

This post is hilarious

Guest

@MJ, your boyfriend is quite the catch. Well done.

Guest

*** are funny. End of story.

Guest

You need to use spell check when you post a comment. Old people do pass gas.

So what! don't be so *** sensitive. I think the young employees comments are hilarious. My boyfriend LOVES to pass gas in the store aisles.

He then waits for someone to run into his methane, screw up their nose and say, " Ewww!

something smells bad!" He is age 69 so, hey, there you go. Although he has been doing this since he was a teenager.

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Anonymous
map-marker East Glastonbury, Connecticut

Hobby Lobby - Birth Control Coverage Review from East Glastonbury, Connecticut

So you now won't cover birth control for women or family planning consultation - but it is perfectly acceptable to provide a vasectomy to your male employees and even Viagra (to enhance the male climax)? WHJD? Do you see the hypocrisy here? You are not a god loving company - you are a misogynist company who will never see a dime of my money or anyone else I know. Shame on you. You should be preaching love and good health - not limiting medical rights to half or more of your employees and their families.
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1 comment
Guest

First of all, get your facts straight; they do offer preventive birth control to women and a vasectomy is preventive. And the Green family do donate to charities and have a museum of Christian artifacts that travel around the U.S.

to teach others who are naive or ignorant about the religion.

Have a blessed day!

Anonymous

Hobby Lobby Sales and Customer staff clueless

I've been inside their store a few times in the San Luis Obsipo store in California. Inside the store is a mess. The aisles are narrow and extremely high up. Difficult to reach and no one was available to help me out. Prices are higher than other Craft stores ie; Michaels and JoAnne's craft are better priced and customer service is better. For a Christian store it is lacking Christian values. The fact that the owners of this chain is delusional and has adopted an archaic business model and not interested in women's rights Hobby Lobby is one of the worst retail stores around.
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3 comments
Guest

Christian is as Christian does. A lot of people say they are Christian, but it is basically a matter of do as I say, not as I do.

The worst are the ones that think their religion is better than anybody else's. None of the ones that I know follow the principle of "judge not, lest ye be judged." Also no Christian, no matter how devout should have the right to force their beliefs on anybody else, but some of them think they do and unfortunately the Supreme Court agrees with them.

Guest
reply icon Replying to comment of Guest-835334

Oh, but you have the right to force your belief on me? Think about it. Who is really doing the forcing?

Guest
reply icon Replying to comment of Guest-840295

Only those who work in HL headquarters like HL. So you are a paid shill.

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Anonymous
map-marker Newark, New Jersey

Review about Rude Cashier

Very rude cashiers. One got an attitude with me when one of the item I was going to purchase was a sale item. She was trying to charge me the regular price. Then she continued to ignorey questions.I quit going to the Farmington NM. I would rather travel 180 miles to Albuquerque.
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Anonymous
map-marker Rockledge, Florida

Horrible customer service on sale items

I purchased several frames last week. Looking at the website after I see they advertise everyday savings on all their frames at 50% off: custom, photo, storage… I went back the next week to get a credit on my overcharged frames and was told that WALL frames are not included in their everyday sale. She then tells me the wall frames are on sale this week. Great, please give the sale price for my frames. No! That’s against company policy. Really! Other stores gladly extend sale prices for recently purchased items. OK Fine! I will buy the sale frames and return them with last week’s receipt. Again NO! It’s against their company policy. Try and stop me. I purchase the frames and tried to get the sales clerk to refund the frames and was stopped by the manager. The manager says the frames cannot be returned the same day. Fine! I’ll be back! The ironic part is for wall frames there is no hardware on the back to hang these frames on a wall. I have to create a hook for these frames so I can hang them. I will no longer step foot in a Hobby Lobby for their poor customer service and I don’t think as an employer with a large variety of female employees that they have any business in their employees religious beliefs or uterus.
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1 comment
Guest

As a member of HL mgmnt for 2 years i can tell you they can absolutely extend a sale price. There is no policy that states they can't do that. I'm sorry you were lied to.

Brenda Smith
map-marker Kansas City, Missouri

Falsely accused of shoplifting, taken to jail.

I was shopping at Hobby Lobby in Lincoln, Ne recently and was stopped as I was leaving the store by two loss prevention people. The woman said she needed me to come back into the store with her because she believed I had some merchandise in my purse that belonged to them.

I didn't and showed the male inside my purse. She still insisted I come in the store with her so I did. Once inside, she took my purse and proceeded to search it. I had nothing belonging to them except the pens in the sack in my hand that she had just seen me purchase.

After searching my purse she asked what I did with the pens I didn't pay for, and I told her I paid for the ones I picked up. She said she saw me conceal them in my purse in the flower dept. I explained to her that I had taken my wallet out of my purse to loan the friend with me a couple dollars. She was going to be short on money for what she wanted to buy.

I removed my wallet, handed her some money and put it back in my purse. She didn't believe me even though I had nothing in my purse and called the police. The officer arrived and they went down the hall to talk and left me sitting there with someone watching me for 45 minutes. Finally the officer came back, said he was going to read me my rights and if I cooperated it would be easier.

I had nothing to tell him I had done nothing wrong. He searched my purse and found a pocket knife that my son left in my car that I threw in my purse. I was arrested for shoplifting and carrying a concealed weapon and taken to jail. I was stripped searched detained for two more hours and had to post bond.

That's not half of it. I wear a wig because of a medical condition and told the officer this. He made me remove it, accused me of wearing a disguise and wouldn't let me put it back on till I cooperated with him. After asking him several times he finally let me put it back on my head.

He later made a comment about having a come to Jesus meeting and the loss prevention lady said she doubted I knew who Jesus was. Who is she to question my relationship with my God or judge me? She has another woman she calls her wife and I don't judge her. Anyway, I plan on hiring an attorney and fighting this.

I also plan on suing Hobby Lobby and the police department of Lincoln. Anyone have any advice?

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28 comments
Guest

Get a lawyer and sue the *** out of them that’s called a NPD none productive detainment . They have to have all 5 elements of proof in order to stop you and rarely they can have all 5 because they never are able to have 100% observation on you . 1 enter department 2 selection of merchandise 3 consealment if merchandise 4 constant unbroken observation 5 passing all points of pay without paying and exiting with merchandise

Guest

If you did not have anything on you when they searched you then I'm sorry but that is what they call a bad stop. I work in loss prevention and if i am not 100% sure you selected something and concealed it and then when I stop you recover it, I will not make the stop. If they could not find anything on you but the things you had a reciept for then you did not shoplift and that is grounds for a suit.

Guest
reply icon Replying to comment of Guest-862183

I don't know why people fail to read the follow up of these reviews. Her story changes form her her taking money from her wallet out to loan to her friend, then in an update it was her son.

Guest
reply icon Replying to comment of Guest-1077783

PAY ATTENTION!!!! The OP did not write that followup!!!

There are trolls at this site, one in particular that has many aliases, but his most favorite one was KevinRichards and he constantly posts followups, pretending to the letter writer and making damning confessions. He thinks it's funny but this site has lost a lot of consumer traffic because of his actions.

Guest

Do you know my ex husband, Kevin? He was also a pathological liar, I think you two would get along great!

Guest

Hobby Lobby has video everywhere. That should tell the story.

Guest
reply icon Replying to comment of Guest-787461

The problem is they edited the tapes to make it look like I stole pens. What they saw on the video was me handing my son money to buy some things for himself, that was the only time I opened my purse which is when they mistook me for stealing the pens. They fixed the tapes to make me look guilty when I opened the purse to give my son some money to buy things he wanted because he was short a few dollars and could not buy everything he wanted.

Guest
reply icon Replying to comment of Guest-790772

Why didn't you just give him money at the register? If he's twelve, it shouldn't be too embarrassing to be with "mom" right?

Guest
reply icon Replying to comment of Guest-790772

In your complaint, you state it was a friend you handed the money to. Now, you are saying it was your son...

Guest
reply icon Replying to comment of Guest-790772

In your original story you say you loaned your FRIEND money because SHE was gong to be short. Now it's your son instead of friend. If you can't even keep straight who you were with maybe there's some other details you mixed up as well...

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Anonymous
map-marker Dallas, Texas

Surly, rude, wrong cashier

"I'm going to take this lady that was ahead of you." Wrong. Actually, she was not ahead of me but it must feel great extolling power in your minimum wage world. If you could have (visually) seen me standing on the other side of the last register waiting in line then the *** that hustled up at the same time that I did, was not there first. Open another register. Plano Store (15th Street). Say, is your company using computers yet? Maybe you would be able to stop reordering all the same merchandise that you previously had to place in clearance.
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4 comments
Guest

Tell your parents, maybe they'll hug you this time.

Guest

Extolling power in your minimum wage world? I wouldnt want to help someone with your attitude, no matter which store or chain it is.

Guest

Get over yourself. Employees in retail are trained to take "the next customer in line" if visually you were not next in line, then of course you were not called to their register.

Why would the employee know your poor tale about the woman who also ran up? Too bad. You were second in line at that moment and therefore you had to wait. I'm sure the extra waiting just ruined your whole day, huh?

Please. You're not entitled to being next.

Guest

Actually, they make really good money. I know I work there

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Anonymous
map-marker Ashburn, Virginia

Hobby Lobby - Expensive Products Review from Ashburn, Virginia

Hobby lobby is expensive but they donate 50% of there sales to charity..

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6 comments
Guest

They are not closing stores. They are building a ton of stores this year.

And underpaid employees? ???? I made $7.50 an hour 6 years ago when I started and today I make $17.25. All full time employees make $15.

24 /hour.

All part timers make $10.16/hour. Not exactly underpaid

Guest

No they don't. ..I work there

Guest

Umm, they aren't closing any stores. As a matter of fact they are building more as we speak (er, type).

The sales go towards churches not charity.

Hearing something and regurgitating it as truth is a sign of lower intelligence.

Guest
reply icon Replying to comment of Guest-912778

The sales do not go to churches. Mr green does give alot away but the company is a for profit business

Guest

This is not true...they do not donate anything to charity..unless you count the money they give to thier children. HL has poor customer service across the US.

They have many paid shills..which you are one.

They sell the cheapest wares that come from China and they under pay their workers. No wonder they are closing stores.

Guest
reply icon Replying to comment of Guest-847292

They aren't closing any stores...

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Anonymous
map-marker Tyler, Texas

Very Poor Customer Service Hobby Lobby Round Rock Tx

On Tuesday they had 2 displays racks on the floor with signs on them that they were for sale. I spoke to MOD Juan and he said that I could even purchase them using their coupon. When I went to get it the following day they would not sell it saying they had pulled them and would not honor the sale. I spoke to customer service who, after talking to the stores DM, said that he pulled them and would not sell it. I asked if this was acceptable customer service especially from a business that claims to be religious minded and was basically told oh well. If they did not want to sell the displays they should have never offered them for sale. When a customer attempts to buy it, they should not have refused and just sold that one. Good customer service would have been to honor the sale as it was advertised instead of losing a loyal customer and potentially so much more. I think that DM needs some additional service training and should brush up on customer service skills. I spend thousands of $ that I probably shouldn't at this particular store and will no longer do so. I can buy my craft supplies at Michael's and my fabric at JoAnn's or Hancock's, and my Christmas/birthday/Easter/gift card shopping elsewhere. I'm sure they will take my money. I also just spend a few hundred $ here purchasing for my daughters wedding. What I have not already used, will be returned. The loss of that one shelf by actually getting money for it would be nothing to losing what I spend every year. While I'm sure that losing my money will not bankrupt this location, as the person in the previous post said regarding this company, word of mouth can make or break a store. I work in a company that employs thousands, as a crafter I have many crafter friends, and with the internet, word of mouth is no longer limited. * shop Michael's * shop JoAnn's * shop Hancock's * shop Jerry's Artarama * shop anywhere but Hobby Lobby * * Don't work here either. I see a lot of turnover in their employees and that has to say something about what it's like to work there.
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Anonymous

Hobby Lobby - Manager Review

Assistant manager, "Bill", at the Hobby Lobby store at 305 W Loop 281 in Longview TX, was rude and very customer relations unsavey. At a very busy time of day with six to seven customers in each of three checkout lines the clerk in my line stopped everything to fill out a re-sale form for the customer in front of me, a five to ten minute process. The clerk never once acknowledged the line of customers waiting. I got into another line, along with everyone else behind me, and noticed "Bill" standing near the counter. I told him that ignoring a line of customers was not a nice thing to do. "Bill" gestured at the line I was now in and said "other lines were open". I said that's rude and that I won't be back. "Bill" said "suit yourself". When I left the store the clerk was still filling out the form for the customer and people were still getting in that line, realizing that they were not going to get waited on and going to another line. Happened 8/8/14.
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4 comments
Guest

I feel sorry for you.

Guest

should the cashier have told the customer that she could not fill out the form the lady needed for her tax exempt purchase? Everyone is entitled to their time at the register, if someone's turn takes a while than you'll just have to act like a grown up and deal with it.

By the way, cashiers and managers couldn't care less when you tell them your not coming back. you obviously think your time is more valuable than the other lady in line.

Guest

In the situation I would have put my things down on the counter and left. If they don't plan for busy times of the day/year people will shop elsewhere.

I've done it at Kohls several times and other places too. I'm not a monkey who will just stand in line and tolerate bad customer service either.

Guest

It blows my mind that people somehow think they are entitled to not waiting in a line when they go into any place of business. It puzzles me even more that you're throwing a fit over this fact when you even stated yourself that it was at "a very busy time of day." The customer filling out the form was in line before you and therefore has the right to take the time to do what is required of them.

So fine, go to another line like you did. What exactly is the problem? What did you want the clerk to do?

Tell you to go to another line for you? Maybe the reason you get bad customer service is you're a bad customer.

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Anonymous

Refusal to allow contraceptive consultation/coverage in health insurance policies

So, Hobby Lobby has deep religious beliefs over contraceptives and therefore will not provide coverage to their female employees. It so happens that I have deeply held religious beliefs that prevent me from handling paper money or silver-colored coins (See: Judas).

I and my friends, who hold the same religious beliefs, will be going to Hobby Lobby with a whole big bag of pennies to buy some of thier cheap-quality sh.. er... merchandise. Of course we will count them out verrrrry, verrrry slowly at the checkout so as not to make a mistake.

If you hold these same deep religious beliefs, we encourage you to take a large bag of pennies to your closest Hobby Lobby store and make a purchase. Oh, and don't forget to get a 40% of coupon -- they are always available on the net.

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8 comments
Guest

That's such a kind act for such a "religious person". Your not hurting the company, your just being rude to a worker who I'm sure is just doing her job to earn a paycheck for her or her family.

Would you rather her live off handouts from the state, that you would be paying for.

And hobby lobby insurance does cover birth control pills, shot, patch, ect. They only exclude the morning after pill, which if women choose to use, they shouldn't be taking it like candy anyway, so if it is against hobby lobby beliefs,women can pay for it when they choose to use it

Guest

go ahead ***. all you'll be doing is giving the cashier a break while you slowly count your pennies!

you'll end up being their favorite customer.

if you don't like the company's beliefs than don't work or shop there, thats your right. this is America though and that company has the right to do as they please.....take in a bunch of pennies, what are you 5!!??

Guest

If you don't work for us, the why the heck do you even care?

Guest

This is ridiculous. Hobby Lobby will still be providing coverage for SIXTEEN contraceptives.

The ruling allowed them to be exempt from providing the four they found to be morally reprehensible. GET. A. CLUE.

Do a little research before you jump on the ignorant bandwagon.

Guest

and I used to go to Pat Catans and other stores like hobby lobby but now Ill do all my shopping at Hobby Lobby always loved the store more than the rest anyhow

Guest

youll go to hobby lobby with a bagfull of pennies because youre a broke libtard who wants freebies and handouts get a life

Guest

This is too funny.... people are just ***.

It is even embarrassing everything is going on. Don't we have something else that we can do instead of complaining and picking at something? No wonder why we are stuck in mediocrity. It is an embarrassment that we are complaing about " well so if I have unprotected sex you won't pay for my morning after pill" really woman.

That shouldn't even be an option. It is horrible how are society has to come up with a B plan for our irresponsibility and lack of using our heads. This is just sad.

This just shows woman being ***. As a woman everything that is going on is an embarrassment.

Guest

Check your facts Hobby lobby is still providing 16 different types of contraception of which several are the most common kinds. As for your pennies they spend the same as any other type of currency.

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Anonymous
map-marker Northeast Harbor, Maine

Hobby Lobby Cashier Review

Poor customer service. Cashier opened up line I went with one cash item, told me she was taking another customer with cartload who was nowhere close to getting in her line. Don't like their politics but thought I'd give them a chance. Won't see me again. Served me right.
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Anonymous
map-marker Conway, Arkansas

Store

I was in the store in Russellville, Arkansas and it was excessively hot in the store. The minute you walk in you could feel the heat. I shopped for a little while and finally had to make my purchases and leave. When asked if I had found everything ok I told them no. It was so hot in there that I could not shop for everything I needed. I told them they needed to cool it off in the store or no one would be coming in. They said they had no control over the temperatures that it was controlled in Oklahoma. Well needless to say I will not shop in a store where I have to wipe sweat while I am trying to shop.. If you want to keep customers coming back you need to cool it off in the stores. You can always put on more clothes if you get cold but can only take so many off in public. Please cool off the stores I love Hobby Lobby but will not shop when it is hot will go someplace else.
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3 comments
Guest

It's not just that location. Every location is kept at a temperature that does NOT encourage browsing.

Guest

lol are you freaking kidding me?

Are you going to file a complaint against the sun next?

Unreal, just unreal.

Guest

I just want to comment on Hobby Lobby's refusing maternity care for women , or what ever care they choose. You should get over it.

And I've never heard owners complain about Viagra for men??????? And when women can't get abortions, whatever, but get pregnant, guess who has to take care of the babies!!!! Not the men, that's for sure.

Yet, they sure want the S. Get over it, and give women rights too.

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Anonymous
map-marker Buffalo Springs, Texas

Support Review

Hobby Lobby does support women's health. Do not support them with your hard earned dollars. Go to Michaels!
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Anonymous
map-marker Florence, Alabama

Endless waits in line

We have shopped here a few times, and each time have had to wait in endless lines to check out. Can't stand the hymns playing in the background. The stores are huge, and few employees know where things are. Prices are great if all you want to buy is total flimsy, worthless ***. The art supplies are substandard, and the 'decorations' are glitzy, trendy *** We've had much, much better service and experiences at Michaels, and it's open on Sundays. Which is NOT the Sabbath, by the way. So, we'll be spending our dollars at Michaels, the store that actually employs knowledgeable people, and which is clean and friendly.
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4 comments
Guest

Ok you annoying ***. Go somewhere else.

Nobody forces you to shop there. They probably don't want *** like you anywyas

Guest

People amaze me everyday.

Guest

Well if you are going to a store that is Generally supposed to be a Christian store then expect to hear hymms or don't go there, it is like going to an XXX rated movie and complaining everyone was naked.

Guest

Hobby lobby is closed on Sundays so their associates can spend time with their families. Most Christian based religions have church on Sundays (Sabbath or not) do it makes sense that this Christian based organization would be closed on Sunday and play hymns.

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