Hobby Lobby
Reviews and Complaints
Complaint.
Animals
Preferred solution: Change your animal policy
Individual rude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkCompliant
I was in Hobby Lobby in Smyrna Tennessee a few days ago... I was looking for a Marilyn Monroe picture that was on sale...
I walked around for about 30 minutes couldn't find it. .. I asked qn associate is
if she could tell me where the picture was... And all she did was point in a direction towards back of store...
I go back in that direction but there's hundreds of pictures... I searched more but can't find it... I walked up to the associate again and... Asked her if she could tell me exactly where it was at...
She said there's no way to know... So I said basically I have to look through thousands of pictures and she said yes... Never offered me assistance as far as... To show me the specific area and never told me I could order the picture online at store for pickup...
If I couldn't find it... So today Sunday February 13 2022... I'm looking up Hobby Lobby and I see that it says it can be ordered from the store and I can pick it up there and save shipping cost... The store is closed today...
So I was going to do it tomorrow but... I now see... The picture is no longer on sale... I feel like I should get it for the sale price since the associate never offered me assistance nor tell me it could be ordered online if they didn't have it...
It wasn't like the associate was with a customer...
She was however straightening up... But never took the time to actually help me...
Preferred solution: Price reduction
I would like speak to marketing department about a donation for an event for a local nonprofit
Unacceptable behavior of employees
Why are so many mirrors in the store have scratches on them
Disrespectful to customers
I work as a preschool teacher and I had some extra supplies to return because I had purchased too many but apparently I grabbed the older supplies we had stored because after checking with other employees on the floor to see if hobby lobby still carried these particular items then when it was confirmed that they did still carry these items she said well never mind these are too old to be returned by the date...ok-fine no big deal...I still wanted to look around the store and thats where the problem started...I noticed almost immediately that I was being watched ...there would all of a sudden be two employees stocking the shovels for the isle I was in or an employee walking back and forth to glance down the isle I was in, there were two security accouncements on the loudspeaker and I also heard a manager say 'we will just stop her when she leaves' as she was looking in my direction!!! I may not be a regular customer in this store but I felt like I was being judged as a common criminal in this store...I wanted to make sure before I made any accusations tho so I walked to the very back corner of the store where no one was at the time but within a minute or two of being in the back aisle who came walking down the aisle but an employee...this was absolutely ridiculous...was it because I tried to return older items-what's the harm in that?- or maybe because I was wearing ripped out jeans?
- maybe because I was a new customer they were seeing for the first time? For whatever reason it was completely uncalled for! I did however during the situation of being humiliated, judged, and labelled find several items I wanted to purchase and at checkout the cashier told me that hobby lobby does not give a teacher discount anymore? I had my teacher ID card with me but the manager said that I would have to charge the items on the schools credit line?
Has this changed or am I just confusing hobby lobby with Michaels where I always receive a teacher discount without having to charge the school and I can shop without employees forcing a complex on me so that I'm not thinking the whole time while I shop that 'do I look weird or like trouble to them?" or 'why are they humiliating me by making it obvious they think I'm a thief ?' COMPLETELY UNCALLED FOR
Sadly I lost my job because of this. I told the parents that if they shopped at Hobby Lobby I would call CPS and make false claims about abuse. That I would have their kids taken from them. I even got very angry at one of the parents for shopping at Hobby Lobby when I told them not to.
I hurt the child so bad that they needed to be hospitalized. I hope that child dies.
The parents are having me charged. Imagine Hobby Lobby makes me hate so much that I wish death on a two year old.
If you want to reach me you can do so at
801 Hollander St, Newark, OH 43055
- Made me lose my job
No motorized shopping carts for handicapped customers!
- Good stuff
- Christian company
- I like the items you carry
- No motorized carts for handicapped
User's recommendation: Do not shop at Hobby Lobby unless you are young and healthy and able to converse their huge store on foot.
Store music
No disciunt
Preferred solution: Coupon back!
Recent visit
Went in the Horseheads, NY store to get blades for my mat cutter. Stood in line waiting to check out in one of 2 open registers while both had customers making returns/purchases.
After 10 minutes or so other customers were lining up in the other line. When another clerk announced she was opening, I hurried over. She said, no as she wanted the next in line at the register closest to her. I explained I was in line long before them but she was adamant she needed to wait on them.
Probably because they had 2 carts of Christmas decorations. So I said fine and went back to my original line & waited. Another young, male clerk opened & motioned me over where I finally got to check out! One more reason for me to NEVER shop there again!
Maybe my hair was too white or my makeup not perfect but for all the Jesus-loving in that store I dont feel I was treated very Christian-like ! AMEN
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | De Witt, New YorkRude Emplpyee
Preferred solution: Apology
Abandoned truck. HL 214. Plate 3ET453. #90
Preferred solution: Truck moved
I never received my huge order
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You are a big girl. You should have said "can you please help me look through the pictures.