Hobby Lobby
Reviews and Complaints
Very rude managers and employees
This is the store in Elgin Ill,the employees are rude they dont want to help the customers, then I asked a manager she was a TOTAL B , she had a attitude from *** its like its my fault that they dont have the item , she said to me ( I was in disbelief) I stood approximately 7 feet away from her and she told me you stop right there and she kept backing up like I had the plague or something Im like Im almost in the middle of the aisle while youre at the end of the aisle and I asked if she had a plastic tote that I saw online, she says if you dont see the tote we dont have it well where do you keep your plastic totes I asked her and shes goes there cant you see them well excuse me for a living !!!! Its not the first time Ive dealt with her, nobodys happy at that store plus I really like the store because I do a lot of crafty stuff and they have a nice selection of diecasts but oh my God, I can pick up small diecasts for $ 5 bucks hobby lobby sells the same car for $3 to $5 more just dont get it . I really like the store but if the prices start coming down and attitudes dont change Ill do my shopping elsewhere
User's recommendation: Stay away from Elgin Illinois go to Bloomingdale’s store much more nicer
Disappointed
- Location
- Making fun of people coming in store
- Descrimination
Preferred solution: Let the company propose a solution
User's recommendation: Bring your lawyer with you
I came home and one of four candles was not in my bag. So I went back to store where they told me I got my candle in their video. I still don't have this candle and I thought they would give me anothe
Preferred solution: Full refund
Cracked Driftwood Frame
User's recommendation: Go to another framer
Disappointed
User's recommendation: Be aware of prices that you are charged.
Complaint
- Employees following people around like they are convicts
Preferred solution: Nothing just wanted the company aware how their employees were representing their store and literally running employees off
*** Poor Management
YOU BETTER BELIEVE I WILL LEAVE A REVIEW AND A COMPLAINT !!!!! I am talking about the St.
Cloud, MN Hobby Lobby store. A few months back, my wife was being accused of stealing by the manager Ryan DeVos, which wasn't the case at all. She was doing some projects and didn't want me to see it until it was done. So she hid the items under her purse, but that didn't matter to Mr.
DeVos. He was sure he say her doing something else. Well, since then, every time we enter this particular store, Mr. DeVos loudly announces to the cashiers that this is the women that likes to put things in her purse.
Even loud enough that customers could hear this.. Plus now he has taken the time to follow us through out the store, while making rude comments to my wife. Some of the comments have to do with her hearing aids, she wears BAHA hear aids (bone-anchored-hearing-aid), which are exposed, so he would act as if he was deaf, very childish. All this is making my wife feel very uneasy and vulnerable.
He has even taken the steps to follow us out side the store and he would copy down our license plate number. All of this because of what he thinks or what he thought he saw her doing. The actions of this manager is very unprofessional and needs to be addressed at corporate level, so they can take action against him and for what he is doing to customers, because we're sure that we're not the only one's he is doing this to. If Mr.
DeVos is not reprimanded and removed from this position, Then we will seek and Attorney and bring charges against Mr. DeVos and Hobby Lobby for false accusations, verbal abuse, public humiliation, slander and harassment of a vulnerable adult.
After the way we have been treated at Hobby Lobby, we will be taking our business elsewhere.
Mr. DeVos, I don't know how you ever got this position, But you defiantly don't deserve it and if this is how a Christion acts in public, then I am glad we don't attend your church!!
User's recommendation: Don't shop here
Bring Hobby Lobby to Southbury, CT
Merchandise country of origin
User's recommendation: Check merchandise for country of origin and if not supporting Communist China is important to you, don't purchase it.
Did my order go threw
- I like the items you carry
- Not sure if order went through
Preferred solution: An answer if my order went through
User's recommendation: If they want you to pay or join some program to answer a question then I don’t think they wanted my business.
They will deduct the max discount on any items returned without a receipt even if it’s not been on sale in the last 60 days and when asked to see the actual sale listing they claim to not have access
- Wide selection
- Are mean to their customers
- Greedy
- Get treated like a criminal
Being ripped off
Preferred solution: Full refund
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Verified Reviewer | Braintree, MassachusettsHandicapped
- Selection and pricing
- Great selection and prices
- No electric scooters
User's recommendation: Avoid shopping there until they get handicap assesability
Bad customer service
User's recommendation: EMployee trainig about providing better customer service
Hobby Lobby has not contacted me.
User's recommendation: Don't buy from Hobby Lobby if they will not exchange or give refund.
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When you do not have a receipt, most places only refund lowest price within last 90 days. All your fault.
I agree. This child should gave asked their parents about this before posting. They would explain this no receipt and you get the lowest price thing.