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Friday, June 2, 2017 I have a number of complaints about store associates' attitudes at the Bridgeton, Missouri store, but I'm going to stick with the experience I had this evening for now. Just prior to the announcement at 7:45 that the store would be closing, a store...
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Anonymous
Anonymous

I work for Hobby Lobby, many of our employees are very knowledgable and helpful to our customers. Maybe it was justy at that particular Hobby Lobby?

2.9
#1055637
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I have shopped at Hobby Lobby many times and really enjoyed the many treasures I found there so this review is strictly based on when there is a problem with an item and the customer service provided which was nil. I purchased a large picture and when it was hung on...
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3.2
I didn't like
  • Company does not stand behind their product
#1055008
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I had got a Bob Ross oil paint brush and use it 2x's and it fell off the wooden stick...took it back and I could not find my sales slip. all I wanted was another one the same. Then manager told me he did not know what I did to it or what it was used on. The brush still...
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Westover, West Virginia
I didn't like
  • Customer service
  • Poor management
#1046060
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Hobby Lobby Customer Care Review

Hobby Lobby
#990413
3.3
Details
Only one register for returns. Alot of employees and two register available. 20 minutes in line and had to leave store in Harlingen tx
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Hobby Lobby Manager Review

Hobby Lobby
#983910
3.9
Details
Manager is very rude to customers.
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Delivery Service
Discounts and Special Offers
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Price Affordability
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Hobby Lobby Gift Card Review

Hobby Lobby
#972792
1.0
Details
I will never shop at Hobby Lobby again. Purchased a gift card and when recipient tried to use it, she was told there was $0 on the card. Totally unacceptable and very embarrassing.
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Hobby Lobby Cashier Review

Hobby Lobby
#949971
3.6
Details
Had the worst customer service expirence. The cashier was so rude that I left my purchase at the register, left and bought my items at Michaels.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Ordered online flowers and two decorative tassels. Everything was sent poorly packaged. One tassel was nicely encased in a plastic tube . The 2nd tassel was put in the overlarge box loose. Not even wrapped in paper. The 2nd tassel fell apart and made a mess of the...
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2.4
#1043932
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I went into the Hobby Lobby store in Brunswick Georgia. I found a board that was marked $4 the boards behind it was marked $40. I went to customer service to notify them that the price was marked wrong. The customer service representative argumentatively told me that...
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Anonymous
Anonymous

They legally do not have to honor that price because they don't have scanners they are not like all other retail stores...someone could have switched the price

3.0
#1026685
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I ordered online a galvanized milk can priced $39.99 originally but with 40% off it was $23.99 taxes were $2.16 & I was also charged $7.95 for standard shipping, which brought my total to $34.10 ! Ok that's all fine & good , I get the milk can (which I had ordered to...
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Anonymous
Jackie

Why would they pay your shipping? Should they pay your gas cost to drive to a Hobby Lobby to return an item?

Anonymous
Anon

Most companies don't refund shipping so it's not a Hobby Lobby thing. I do a lot of online shopping and the shipping cost is something I chalk up to "convenience" because it's...

3.9
#1020357
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Hobby Lobby offers a 40% off coupon. On furniture and fabric, the items have two prices. One is the regular every day price, and the other is the made up never sold for price. Nevertheless, the discount is taken off the made up never sold for price. This makes the...
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Anonymous
Anon

The furniture at Hobby Lobby is reasonably priced. I saw a few hall trees there for less than 200$ whereas At Home had a similar one for 349$. And the "made up" price that you...

Anonymous
Anonymous

Furniture you buy at Hobby Lobby is always marked at a 30% discount, you have the regular price then you have the orange tag which is actually the 30% discount taken from the ...

1.8
#1015873
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I needed 8 cabinet handles that were not in stock at my local store so they were special ordered. After waiting a week I got a call saying they were out of stock at the warehouse and would be reordered. I waited another week but they still were not in. The order person...
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1.9
#1005977
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First off i hate the snooty judgmental attitude of 90% of the employees there. I always get followed around the entire store because I'm not a rich basic looking white person...i have tattoos and colored hair and i guess in their eyes that means im a theif! I...
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Anonymous
Anonymous

I work at Hobby Lobby and whenever someone gets called to open up another register, we are actually supposed to take the person who was next in line. Also at my store we've ha...

Anonymous
Anonymous

That customer was before you fair and square. When another cashier comes up to get the lines down, at any store, they should first take the customers that are already in line....

1.9
#1003345
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Terrible service! I was in the Kingsport TN location and checked out at 5:20. I wish I had the girls name that rang my purchase. She didn't say anything... grabbed my stamps in an angry manner and I asked her if they were 40% off because a few had certain stickers. She...
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2.5
#1001742
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