Bought a x-mass tree 2 years ago.After decorating it this year the lights went out.
Called the store & we’re revered to the manufacturer. They sent replacement lights quickly BUT we were expected to dismantle the tree, remove the malfunctioning lights & rewire wither the new one. Seriously, that represents hours of labor right before x-mass. So, here we sit with an unlit tree!!!
Not acceptable. At a minimum the entire tree should’ve been replaced & even then we would face the hours required to transfer decorations. Efforts to speak with a manager at the Ray Rd.
Store in ahwatuki, AZ.They’ve lost our business for sure