Hobby Lobby - Dishonest advertising

I purchased furniture with a tag that reads, hobby lobby warehouse reorder furniture $149.99.

Furniture Always 30% off, Your price is $104.99 .My 40% coupon was refused at their Always (which indicates their regular price) price and even when speaking with a manager I was told their computer system wouldn't allow another adjustment- really?

As If they have never had to do an override or take additional off due to damaged merchandise! Their total lack of customer focus and doing the right thing was appalling. I even got the same attitude from their corporate customer service.

Will not shop there again!Maybe they need to read the definition of Always ( at all times, on all occasions).

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Poor customer service
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Jun 01 #1167613

Hobby Lobby doesn't have scanners and there is literally have no way of changing the price for you. They have a single button. Apparently you have never worked retail. You either get 30% or 40% off. Not 70%. Sorry to break it to you, but no store does that. Especially when you are rude.

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Apr 23 #1149004

I'm surprised at the people defending Hobby Lobby in this case. And I'm usually a fan of theirs. The coupon says 40% off their REGULAR price. Just because they call it their "sale" price, in this case, it is not a SALE price. It is their REGULAR price, every day, all the time. They let you know what might be called the "list" price (anyone in retail knows this could easily be an elevated price, but that's beside the point), what another store may charge you, to show that their price is better. They are stating this IS their REGULAR price, which is great. However, when a coupon becomes available for any "regular priced item", the furniture should be included in this unless it's already been discounted from THEIR regular price for some reason (i.e. damage) or if the coupon says it does not include furniture.

0 1 Reply

Dec 20, 2015 #1081350

What you are missing is that if every item of furniture hobby lobby sells is 30% off warehouse prices EVERY DAY, then that is really their regular price. It isn't a sale. It is a scam. I mean, goodness, most of us have worked in enough retail at one point or another to know that a sale price is one that is changed regularly with sales ads or holiday specials etc. Putting one price and then striking through it to put another then selling it for that EVERY day is not a sale. Pure and simple.

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Dec 20, 2015 #1081352

That was in response to Kerri, the former cashier at HL below. It keeps posting in the wrong place.

0 0 Reply

Dec 12, 2015 #1077778

Your misunderstanding about the policy is not "dishonest advertising." The coupon is only used for regular priced items. Read your coupon, or if you are unable to have someone who is able to read the terms on the coupon for you. This person does not seem to know the definition of "regularly priced" and should invest in a dictionary. I see there are a few people on here that cannot understand simple English and should invest in a dictionary. One is even considering taking legal action over a term that they do not know. I have some free legal advice for you learn the terms and rules of their discounts before wasting money and losing in court.

1 0 Reply
Hates deception

Jun 26, 2015 #999963 Mansfield, Ohio

If the item is Always 30% off then that is the regular price.
Take it up with your state attorney general.
This is really a bate and switch type of thing. Kind of 1970!
This company holds out that they are Christian, therefore they should avoid the appearance of dishonesty or deception.

3 0 Reply

Feb 24, 2015 #950526

The hobby lobby coupon clearly reads 40% off on 1 regular price item. The furniture is always 30% off the regular price. Not too hard to understand!

2 3 Reply

Jan 22, 2015 #935007 Mountain View, California

Well, I understand this person's point. I don't know Hobby Lobby's policies with pricing, but if the tag says "always 30% off" then it is "always on sale." Which is to say, it isn't really on sale if the item is always sold at 30% off of the other price tag.
Therefore, the regular price is the lower price, from which he should then get a 40% discount.
This looks to be a similar approach as that used by Michael's. They seem to sell certain items that are always sold "on sale". But their sale's tag doesn't say that they always do this. However, their sales coupons say that the coupon excludes sale items.
People like to buy things that are on sale.

2 2 Reply

Dec 20, 2015 #1081347

Agree. They DID tell me, when I made the same argument about the items ALWAY being 30% off that they would give me 40% off the regular price...that basically gives you only an additional 10% off, but I guess it's better than a kick in the pants!

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Jan 21, 2015 #934425 Richmond, Virginia

I was a cashier at Hobby Lobby for almost 2 years and people throw hissy fits about this all the time. They want the sale price+the coupon PLUS something else off if the item is damaged. People are insane to say the least. Even when the seasonal items go out of season and are 60-90% off they want to use a coupon!!! Do you really think you're going to get paid to take something home with you???

7 4 Reply

Feb 07, 2015 #942474

Everyone knows there is a 200% mark up on the *** they sell. They aren't losing any money.
BTW, Walgreens gives multiple discounts. You buy the items on sale, use your coupon and the first Tuesday
of the month, if you're 55 and older you also get the 20% off senior discount. I've gotten some really good deals from there.

1 2 Reply

Apr 05, 2015 #968020 Atlanta, Georgia

Thanks for the tip about Walgreen's. I'm going there!!

0 0 Reply

Jan 21, 2015 #934168 Connecticut, United States

They supposed to take the 40% coupon off the original price. Hobby lobby does not scan items so that was not a valid reason for not accept in a coupon. I hope you left without buying it.

0 1 Reply

Dec 29, 2014 #922706

I don't know why this person is complaining, I just recently purchased a similar item and Hobby Lobby gave me te option to use the existing 30% off Furniture or I could use my 40% Off of the regular price coupon. I took the 40% off instead of the 30%, no hassle, seemed pretty fair and straightforward to me, quit complaining because you didnt get to rip off a quality store.

10 2 Reply

Nov 22, 2014 #904657

I have never heard of a store giving more than one discount on anything, which is basically what you were asking them to do. The tag says all furniture always 30% off and then gives the price with that discount. Always doesn't mean that they have to honor an extra percentage off, just because you have a *** coupon. You should have shown a picture of the coupon too, so we could read that.

3 0 Reply

Nov 23, 2014 #905122

The Hobby Lobby coupon reads, 40 percent off one regularly priced item.

3 0 Reply

Mar 22, 2015 #961914 San Antonio, Texas

I understand because I thought the same. 40 off one regular priced item, The lower # is hobby lobby's regular price the upper is how much it would be sold elsewhere. I ASKED THEM THE SAME QUESTION. The answer didn't make since and yes they manually adjust the price. I just paid it (was still a good deal). Oh & there are plenty places that allow coupons on reduced items.

0 0 Reply

Nov 29, 2014 #907525 Orange, California

I agree this was obviously written by a ten year old who is upset about not getting both discounts. If this were an adult they would know that the store only gives one discount not both.

8 0 Reply

Dec 12, 2015 #1077774

No wonder Hobby Lobby is still in business. Very few people seem to understand the original poster's issue. The furniture is not really on sale at 30% off every day. The higher price listed on their furniture is based on a theoretical piece of similar furniture at a competitor. Therefore the 40% coupon should be based on their everyday low price and not the false higher number. At least the attorney general of New York is holding them accountable for the deception.

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