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I purchased furniture with a tag that reads, hobby lobby warehouse reorder furniture $149.99.

Furniture Always 30% off, Your price is $104.99 . My 40% coupon was refused at their Always (which indicates their regular price) price and even when speaking with a manager I was told their computer system wouldn't allow another adjustment- really?

As If they have never had to do an override or take additional off due to damaged merchandise! Their total lack of customer focus and doing the right thing was appalling. I even got the same attitude from their corporate customer service.

Will not shop there again! Maybe they need to read the definition of Always ( at all times, on all occasions).

Review about: Hobby Lobby Coupon.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Anonymous
#1490043

The 40% coupon states it only applies to a regular priced item. If the furniture is discounted 30% then Hobby Lobby should give you an additional 10% off if you use the coupon or 40% off the full retail price.Otherwise they are saying that an already discounted item cannot be adjusted as it is already discounted in their system and they cannot adjust price after the fact. Which is a lie and is indeed deceptive.

Anonymous
to Buruko #1490196

I understand Hobby Lobby no longer accepts coupons at all on the furniture, probably because it was too deceptive and too many lawsuits.

Michelle9040
#1299779

I'm sure these lawyers would like to hear about your experience.

http://legalnewsline.com/stories/510742984-2-alabama-residents-allege-hobby-lobby-s-coupons-misleading

Michelle9040
Trussville, Alabama, United States #1299772

Hobby Lobby entered a settlement regarding these type issues with the state of New York. A class action lawsuit is presently pending in Alabama for this type deceptive practice.

Anonymous
Palmetto, Florida, United States #1254659

Their 30% offf furniture is the coupon, like many stores you cannot use a coupon on top of another coupon. My store will let you use a 40% off coupon instead of the 30% so you can save an additional 10%.

Michelle9040
to Anonymous #1299775

I understand the point. Hobby Lobby has made up a price and gives you a discount off a price for which they have NEVER sold the item.

If you do the math the supposed 40% off is really only about 12% off the EVERYDAY price. That is a very effective but deceptive marketing technique. It is taught and studied at most business schools.

Many customers think they are getting a 40% off bargain and buy. These same customers would not likely buy for only a 15% discount.

Anonymous
to Anonymous #1305126

No this is not taught at most business schools lol.

Anonymous
#1167613

Hobby Lobby doesn't have scanners and there is literally have no way of changing the price for you. They have a single button.

Apparently you have never worked retail. You either get 30% or 40% off. Not 70%.

Sorry to break it to you, but no store does that. Especially when you are rude.

Michelle9040
to Anonymous #1299774

I would like to have more information regarding your understanding of the point of sale computer system. Your information seems to contradict sworn testimony of Hobby Lobby's IT representative in a federal lawsuit for deceptive marketing.

Anonymous
#1149004

I'm surprised at the people defending Hobby Lobby in this case. And I'm usually a fan of theirs.

The coupon says 40% off their REGULAR price. Just because they call it their "sale" price, in this case, it is not a SALE price. It is their REGULAR price, every day, all the time. They let you know what might be called the "list" price (anyone in retail knows this could easily be an elevated price, but that's beside the point), what another store may charge you, to show that their price is better.

They are stating this IS their REGULAR price, which is great.

However, when a coupon becomes available for any "regular priced item", the furniture should be included in this unless it's already been discounted from THEIR regular price for some reason (i.e. damage) or if the coupon says it does not include furniture.

Anonymous
#1081350

What you are missing is that if every item of furniture hobby lobby sells is 30% off warehouse prices EVERY DAY, then that is really their regular price. It isn't a sale.

It is a scam. I mean, goodness, most of us have worked in enough retail at one point or another to know that a sale price is one that is changed regularly with sales ads or holiday specials etc.

Putting one price and then striking through it to put another then selling it for that EVERY day is not a sale. Pure and simple.

Anonymous
to hmmm #1081352

That was in response to Kerri, the former cashier at HL below. It keeps posting in the wrong place.

Anonymous
#1077778

Your misunderstanding about the policy is not "dishonest advertising." The coupon is only used for regular priced items. Read your coupon, or if you are unable to have someone who is able to read the terms on the coupon for you.

This person does not seem to know the definition of "regularly priced" and should invest in a dictionary. I see there are a few people on here that cannot understand simple English and should invest in a dictionary.

One is even considering taking legal action over a term that they do not know. I have some free legal advice for you learn the terms and rules of their discounts before wasting money and losing in court.

Anonymous
Mansfield, Ohio, United States #999963

If the item is Always 30% off then that is the regular price.

Take it up with your state attorney general.

This is really a bate and switch type of thing. Kind of 1970!

This company holds out that they are Christian, therefore they should avoid the appearance of dishonesty or deception.

Anonymous
#950526

The hobby lobby coupon clearly reads 40% off on 1 regular price item. The furniture is always 30% off the regular price. Not too hard to understand!

Anonymous
Mountain View, California, United States #935007

Well, I understand this person's point. I don't know Hobby Lobby's policies with pricing, but if the tag says "always 30% off" then it is "always on sale." Which is to say, it isn't really on sale if the item is always sold at 30% off of the other price tag.

Therefore, the regular price is the lower price, from which he should then get a 40% discount.

This looks to be a similar approach as that used by Michael's.

They seem to sell certain items that are always sold "on sale".

But their sale's tag doesn't say that they always do this. However, their sales coupons say that the coupon excludes sale items.

People like to buy things that are on sale.

Anonymous
to Anonymous Atlanta, Georgia, United States #968021

AGREE!

Anonymous
to Anonymous #1081347

Agree. They DID tell me, when I made the same argument about the items ALWAY being 30% off that they would give me 40% off the regular price...that basically gives you only an additional 10% off, but I guess it's better than a kick in the pants!

Anonymous
Richmond, Virginia, United States #934425

I was a cashier at Hobby Lobby for almost 2 years and people throw hissy fits about this all the time. They want the sale price+the coupon PLUS something else off if the item is damaged.

People are insane to say the least.

Even when the seasonal items go out of season and are 60-90% off they want to use a coupon!!! Do you really think you're going to get paid to take something home with you???

Anonymous
to Kerri #942474

Everyone knows there is a 200% mark up on the *** they sell. They aren't losing any money.

BTW, Walgreens gives multiple discounts.

You buy the items on sale, use your coupon and the first Tuesday

of the month, if you're 55 and older you also get the 20% off senior discount. I've gotten some really good deals from there.

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