I used a gift card at Hobby Lobby. Upon returning the items without the card, I was told that the refund had to go back on the card.
I returned with the card and was then told by the cashier that the refund would be made in cash. The manager was summoned and he told me that the refund had to be made onto an exchange card. All I wanted was the money to go back onto the card. He also told me that the register did not have the capability to do this type of refund.
Hobby Lobby does not have this return policy posted and upon speaking to two people at the corporate office, I was informed that this is not the policy and the manager should have put the refund back onto the gift card. This manager was rude to me, embarassed me and lied to me.
His business tactic is unethical and unfair the the consumer. I was a loyal Hobby Lobby shopper and I will never conduct business there again.
Review about: Hobby Lobby Cashier.
Monetary Loss: $36.