Collierville, Tennessee
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Not resolved

I PHONED MANAGER JEFF LAST WK..ASKED IF I CAME IN TO GET FRAMES DONE..COULD IT BE DONE THAT DAY...HE REPLIED IF IT'S NOT CUSTOM TO WHERE THEY HAD TO ORDER FRAMES/MATS ETC.

I HAD THEM DONE WITHIN 20 MINS. RETURNED TO GET IN STORE MATS INSERTED YESTERDAY...LADY EMPLOYEE CONVEYED TO ME I COULD GET THEM BACK IN 2 WKS..SHE HAD OTHER PEOPLE AHEAD OF ME..I ASKED IF I COULD GET THEM BEFORE CLOSING..SHE WALKED OFF..CALLING THE MANAGER TO ASSIST ME.

I SENSED SHE WAS MENOPAUSAL..MANGER'S STORY COMPLETELY DIFFERENT FROM LAST WK..HE SAID OTHER'S WERE AHEAD OF ME.MIND YOU MATS WERE IN STORE NOTHING CUSTOM OREDERED.

Review about: Hobby Lobby Manager.

Reason of review: Poor customer service.

Preferred solution: REVISING RULES....IT'S ESSENTIAL THAT YOUR EMPLOYEES TREAT ALL CUSTOMERS RIGHT..NO MATTER WHAT RACE CREED OR COLOR..

I liked: Selection and sales, Diversity in products.

I didn't like: Management, Jeff.

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