I left hobby lobby with three packages from the store on friday night. I went outside looking for my car and thought that my car was in a certain spot.
I got close to the car put down my packages to get my keys and noticed that this was not my car. I picked up my packages and left a package next to the car in the parking lot. The lot was full and it was dark so I did not realize I had left it. When I got home I realized I had left a package and was not sure where.
I called the store because it was about to close and they said my packages weren't there. I was upset because I had bought the Max Lucado inspirational calendars for my Bible Study (four ) of them worth almost $48.00.
When I spoke with the manager Leeann said I walked out with all three packages and was hesitant to give me my money back and was rude. I informed her that I was looking for my car and must of laid down one of the three packages thats when one of the employees said we can't protect our customers in the parking lot. I said that was a pretty thoughtless statement.
You advocate that you are a Christian organization but your employees are not on the same page your saying when a 63 year old lady walks out and goes to your parking lot your liability stops. I asked if they had a video camera outside and they replied No.
I did receive my money back but do not feel comfortable going back to your store.
Review about: Hobby Lobby Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Return procedure.