Manufacturer: Hobby Lobby Category: Customer Care Clear all filters (47 of 47 reviews match)
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Hobby Lobby has great products and such poor service. One must wait in line for a minimum of 30 minutes as there are only 2 lines open. Management at Hulen in Ft Worth came to answer phone, sees the long lines and totally ignores them. Another associate randomly picks...
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Hobby Lobby Customer Care
#1073176
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Very rarely do I find friendly or knowledgeable customer service at Hobby Lobby. I'm not going to pull the religion card here, but it certainly doesn't promote your highly advertised values. That's what is truly shameful and hypocritical. Signed, Someone who spends a...
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2.9
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Hobby Lobby Customer Care
#1055637
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I went into the Hobby Lobby store in Brunswick Georgia. I found a board that was marked $4 the boards behind it was marked $40. I went to customer service to notify them that the price was marked wrong. The customer service representative argumentatively told me that...
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Anonymous
Anonymous

They legally do not have to honor that price because they don't have scanners they are not like all other retail stores...someone could have switched the price

3.0
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Hobby Lobby Customer Care
#1026685
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Hobby Lobby Customer Care Review

#995635
1.8
Details
Me, a friend, and her four year old daughter were looking around and one of the employees started to follow us around. Later on she accused us of stealing and also complained about my friends daughter leavening a few things in the wrong place. She is only four years old, she obviously didn't mean any harm.
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Hobby Lobby Customer Care Review

#990413
3.3
Details
Only one register for returns. Alot of employees and two register available. 20 minutes in line and had to leave store in Harlingen tx
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Hobby Lobby Customer Care Review

#924318
1.2
Details
Wow I went into hobby lobby today n there was only one individual that I know that nice there but the rest of people are so rude then I called customer service n they were horrible as well
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Hobby Lobby Customer Care Review

#896204
The staff in Mankato is so rude, terrible customer service. Nobody says hi or Thank You, or may I help you.
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In the future I will happily pay a higher price before I will ever step foot in another hobby lobby store. The $30 is irrelevant to me... but a refusal by Hobby Lobby to offer me a gesture of good will to compensate me for my time and gas due to their extremely...
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1.9
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Hobby Lobby Customer Care
#1005977
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I just replaced her in the other line basically and was pissed. I wish I wasn't an artist and didn't have to shop here. I really do..I hate Hobby Lobby so much. i wish we had a Michael's in my city. Never had any problems with them when i lived in a city that had one....
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Anonymous
Anonymous

I work at Hobby Lobby and whenever someone gets called to open up another register, we are actually supposed to take the person who was next in line. Also at my store we've ha...

Anonymous
Anonymous

That customer was before you fair and square. When another cashier comes up to get the lines down, at any store, they should first take the customers that are already in line....

1.9
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Hobby Lobby Customer Care
#1003345
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We had the Hobby Lobby store in Lansing Mi store 362 to have some pictures framed and it was so easy and fast to have them done the called to let us know they where done and when we got there the pulled them out and made sure we where happy with the product which we...
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Anonymous
Anonymous

if you want david to get a pat on the back you may not want to express your great experience on a site called pissed consumer.

4.0
Product
Hobby Lobby Customer Care
I liked
  • Loved it what great people to work with
#990158
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Went to Hobby Lobby in Hemet, Califor ia this morning (1/4/17) and bout 75.00.worth of yarn. The woman who rang me up was African American with a bandana on and huge hoop earrings. She was super cute. As i was laying out my yarn i realized i grabbed two of the same...
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Anonymous
Anonymous

when I was at work just days after my mother died I had a similar problem with communication because I would burst into tears at embarrassing and inappropriate moments perhap...

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Hobby Lobby Customer Care
#985622
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I was always a fan of Des Moines Hobby Lobby on Army Post Rd until tonight. As I was checking out the door kept dinging as people were leaving as it did when I went to leave. My purchases were taken from me, I gave my keys to my husband stepped by the door again dinged...
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Anonymous
Anonymous

Sounds like this minimum wage dunce of an employee had seen one too many episodes of Cops Or were mistaking their cashier job for that of a TSA agent. I would have refused to...

Anonymous
Richard Marmolejo

Mr Anonymous, she is not lying, some Hobby Lobby storeshave sensormatic tags. i should know i worked for themfor 3 years..

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Hobby Lobby Customer Care
#974796
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I went to Hobby Lobby here in San Antonio yesterday on 281 in Stone Oak..I purchase some items that were on sale 50% off. I told the cashier at the time that they were all 50% off. When they rang up the items they didnt ring them up separately. They put them all...
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2.0
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Hobby Lobby Customer Care
#957656
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I shop at hobby lobby a couple times a week and I am so sick of the customer service and the attitudes from the people who work there. I get off work at 7:30 so I don't have much time and I get dirty looks every time I walk in that late. Then they dim the lights 5...
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Anonymous
Anonymous

The problem is not the store, the problem is YOU! A lot of stores dim the lights and make announcements a few minutes to close. If they didn't, customers would never leave! ...

Anonymous
Anonymous

Why aren't they allowed to close and go home. They should stay open for you. It's not their fault they close at 8. Whiny ***

1.0
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Hobby Lobby Customer Care
#957154
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