Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I needed 8 cabinet handles that were not in stock at my local store so they were special ordered.After waiting a week I got a call saying they were out of stock at the warehouse and would be reordered.

I waited another week but they still were not in. The order person at my store suggested I call around at other stores to see if anyone had them in stock. The nearest "other" store was an hour drive from my home but I decided to try. I called and spoke to Roberta at the Hemet, CA store.

She asked for both the item number and the description of the handle. I gave her the full item number, the name of the handle from the website plus a full description of the "5" long dark rust brown iron handle." She went to look and came back and said she had found 8 of them. I asked her to hold them and said I was an hour away, but would leave right away. When I arrived, I asked for Roberta, she went to get my handles and came back with eight small 1" round gold colored knobs.

After standing there a moment in disbelief, I finally said "these are not what I asked you for... did you listen to the description I gave or even check the item #? Do you recall that I told you I was an hour drive away? Her response....

"we dont go by item numbers.. I thought this was what you wanted." There was NO APOLOGY at all. I was furious and asked to speak with the manager. He did say he was sorry....

and also that he would call around to other stores to find them for me and have them sent to my local store. I asked if he would waive the $30 cost for the handles in lieu of the tank of gas and 2-hour drive I made. He said I would have to speak with corporate office. So...

I called and spoke to the "Manager of Customer Service at corporate in Oklahoma. I was astounded at her unfriendliness and her attitude of total disinterest and disregard for any measure of customer service. She was rude and uninterested in my monetary loss and said I did not deserve to be compensated just for driving 2 hours. I told her I would be returning every item I have purchased there in the last 90-says (a truck load).

She did not care. In the future I will happily pay a higher price before I will ever step foot in another hobby lobby store. The $30 is irrelevant to me...

but a refusal by Hobby Lobby to offer me a gesture of good will to compensate me for my time and gas due to their extremely incompetant employee "screams" that I am a NOT a valued customer.I will never patronize a store where I am devaluued and disregarded.

Review about: Hobby Lobby Customer Care.

Reason of review: Poor customer service.

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