I went to a Hobby Lobby store in far north San Antonio to have a pair of canves paintings stretched recently. I was told that the order would take two weeks, which I didn't mind, but when two weeks had passed, then three weeks, I went back to the store to inquire as to the status of my order.
I was told that not all of the framing employees were knowledgable in stretching canvases, and the ones who were had not been able to get to them yet. They told me that it would take one more week. I received a call ten days leter saying that my paintings were ready. When I went to pick them up, they were stretched extremely crooked, and the canvases were sagging in the middle. I was very disapointed.
I asked to speak with a manager about this, and all I got out of him was that they would be happy to redo them, and that it would take two more weeks. I didn't have a good feeling about this, but thinking that I had no other solution, I left them there to be fixed.
When I went back two weeks later, I found that the back and sides of my paintings were filled with tiny rips and tears from where the staples were removed. And there were several large cracks in the paint on the front of both pictures that are not repairable.
I was then told by the manager that I could file a claim for the damage to the paintings, but to keep in mind that if Hobby Lobby chooses to pay for the damages, the company will then assume ownership of the paintings (I WOULD NOT GET MY PAINTINGS BACK!). I decided to file the claim, and talk with the corporate office about it. They did indeed say that they would pay the claim, but that I would NOT get me artwork back!!
When I declined that offer, I went back to the store to pick up my badly damaged paintings, and spoke with the manager one more time. He made it seem like I was trying to scam the company, then as a capper, he told me that I should understand that Hobby Lobby is an "affordable alternative" to much higher-priced custom framing boutiques, and that I probably wouldn't have had these problems if I didn't try to cut corners.
I will never, ever do business with this company again!!
Monetary Loss: $600.