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1.0

I ordered things for my new home. Waited two weeks to receive them and once I finally got them, they came without any protection.

Everything in the box was fragile. One of my items was broken and I am also missing an item. I emailed customer service several times and the only response I get it the same stupid questions I have already answered.

I canโ€™t get ahold of anyone because nobody is in the offices to answer calls during this outbreak. I will never spend a dime at hobby lobby and neither will anybody I know.

Customer service sucks.

User's recommendation: But from a company who actually value their customers.

Monetary Loss: $15.

Preferred solution: Let the company propose a solution.

Hobby Lobby Cons: Poor customer service, Management, Nothing done to correct the situation, Does not stand behind customer.

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Guest

Same with me, too. Ordered 2 sets of baskets.

Only received one set. My credit card was charged.

Of course no one answering their โ€œ customer serviceโ€ number and no response to my email request to make this right. Very disappointed this self proclaimed Christian based company.

Guest

SAME THING here! 2 orders claimed free shipping over $50, I was charged shipping on BOTH, missing 6 items from one & 1 item from the other. They have no problem sending order confirmation emails but NO ONE cares to respond to fix a problem they caused.

Guest
reply icon Replying to comment of Guest-1864957

I am experiencing the exact same issue. You can't call anyone and I've been emailing them for three weeks now about a missing item they failed to ship but have already charged me for. I will never shop with them again this is ridiculous.

Guest
reply icon Replying to comment of Guest-1864957

Received order of 2 pictures. One damaged and canโ€™t get customer service to help. Sounds like a common issue

Guest
reply icon Replying to comment of Guest-2137242

Iโ€™m so sorry youโ€™re going through this. I ended up having to take it to the store and they assisted me.

Hobby lobby needs to have some sort of discipline for their carelessness. They charge to much to rip people off how they do.

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