Today I went to the Denver Hobby Lobby.A location I often visit.
Although the store was not very busy there was a line at the checkout (~6 people). There was one very friendly cashier working hard and then another standing chatting with the security guard and a woman who looked like possibly a manager (she was wearing a red shirt instead of the uniform but had a hobby lobby card on a lanyard around her neck). The three were talking loudly about weekend plans and how they wanted to go home. People kept asking the other cashier if she was open but she just replied "no" and continued talking.
I was shocked!
Especially if the woman in the red was a manager.Where was the customer service?
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