Melody H Wsp
map-marker Kingsport, Tennessee

Different store ?.. what is happening to our Hobby Lobby ??

Updated by user May 05, 2024

If they can get more product in

Original review May 03, 2024
Mr. Green,
What is going on at Hobby Lobby Stores ?..

I dont like where this is goingHobby Lobby is a Craft Store, not a Walmart, what about all the Crac
Ftets that has kept you in buisness all these years, I dont know what your kids are doing, but they are just making Jeff Bezos of Amazon a richer man. Hobby Lobby was where you went for ribbons, scrapbooking things, you have NOTHING now, if I want a comforter I will go to Walmart, toaster for any appliances, not hobby lobby, I think you are making a bad move, but let Amazon just get rich !!

hobby lobby was the best hobby store, you had Micheals beat, and now we have nothing, Im so disappointed in what is going on, you need to take control of your buisness, bring back the sore we all new and loved, if.. it goes to a bed bath and beyond I will not shop there, I didnt when they had their own stores, I think this will go bad, Thames control away from your kids, its bad, we are the consumers, at my last visit it was the talk at the store in Kingsport , Tn 37664, you can email me.
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Cons:
  • Store changes not good

Preferred solution: The store the way it used to be, I don’t like where it’s going

Debbie P Rwy

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Verified Reviewer

Deceptive and confusing sales pricing

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Hobby Lobby - Deceptive and confusing sales pricing

I am a frequent shopper at Hobby Lobby. Today was not a good day at Seneca SC Hobby Lobby.

I was shopping for inexpensive gifts for Valentines Day for children in a group home. There were 50 percent off signs just about every where with inventory notes covering parts of the signs. I spent a good bit of time choosing gifts only to get to the register to find out they were not on sale. Most gifts were from end caps that had 50 percent off but they were not 50 percent off.

This is very deceptive and annoying and very time consuming Example I chose 6 small plaques off the rack that had a sign that said 50 % off, however they were not half price because of the sticker on the back. Mixing full price items on shelves with sales signs is misleading and deceptive.One sign was on the end cap but was for merchandise around the corner. I could go on but you get the point. I expect more from a store that claims to have Christian values.

I spend a great deal of money at Hobby Lobby but today was more than I care to deal with. It will be awhile before I returnif I return

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User's recommendation: Bring a lawyer to help you figure out pricing and what is on sale. You will be frustrated and waist way too much time figuring out their games

ShesA B

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Verified Reviewer
| map-marker Canton, Ohio

Manager Discrimination

I worked for the Canton, Ohio Hobby Lobby store #983. First the store manger told me himself that he is going to find every reason he can to be able to write me up for.

Then I put in for vacation and made sure it was okay but found out while on vacation that it wasnt ever put in.

While on vacation I got terribly sick and literally had no choice but to call off for two days, one of which my fiancé called in for me because I physically couldnt and when I came back in Chris Flood fired me and kept mentioning the fact that I had a girl fiancée. If she would ever come into the store they would literally have half the employees following her and had no problem telling me it was because shes biracial.

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1 comment
Teandre Tvc

He fired you because your fiance is under 18. That is nasty, find an adult.

christina Yst

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Verified Reviewer
| map-marker Dallas, Texas

Policy

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No one had contact me in regards to the policy of bicycles. With there not being any place to lock them up outside.
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Danielle H Jei

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Verified Reviewer
| map-marker Glendale, Arizona

Inappropriate racist employee

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01/01/2024 - I went to Hobby lobby with my children located on Irvington , Tucson, Az today. As I was going to the fabric department there was an employee who was talking to a customer loudly stating " The store is not a mess today because all of the Aliens in the world are not here." I not only find this offensive but disgusted with your employee.

I didn't get her name or couldn't give you a description of her because I was trying leave the premises with my children immediately. It would be in your best interest to address this issue with this employee immediately. Her racist and inappropriate comments is unacceptable and reflects badly towards your company. I'm sure you have cameras in your stores and I would be happy to speak with you if you need me to regarding this situation.

I left immediately and did not want to stoop to your employees level nor do I need to expose my children to any of your employees poor choice of words at that moment. I was not comfortable bringing this issue up with your upper management because I had my children with me.

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1 comment
Guest

Your best bet is to read up on the company and their beliefs/practices. I would find another place to shop to be honest.

Lynn T Ihs
map-marker Beaumont, Texas

Because of your Manager in Beaumont Texas

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Well went to others places today no problem but a manager at hobby lobby said I came from Port arthur texas just to still one paint bush from his store wow. I had no problems with others places that I went to day just the hobby lobby in Beaumont Texas. Because in-law bought stuff not me this time
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User's recommendation: Nope

Nakita B Uyh

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Verified Reviewer
| map-marker Oxnard, California

Management complaint

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I have been shopping at hobby lobby for years. I one of those shoppers that pick a lot of things I like and when I am ready to check out I go back through my cart anddd if I really need something.

While doing so I have had employees follow me and even been kick out of the store because they don't think I have the money to pay for the items I want to get. This has happened at the Oxnard hobby lobby and the Simi valley one. Their employees and management are rude and judgemental.o999 I am now having to drive over an hour away now just to be able to go shopping at my favorite store.

Management at those two stores are disrespectful, racist, rude and very unhelpful. I recommend that the manger at both store be fired and learn how to treat customers.

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Pros:
  • I love shopping there i would be there everyday
Cons:
  • Are racist

Preferred solution: Apology

User's recommendation: Get in and out unless you want to be followed and harassed

Melody L Pff

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Verified Reviewer

Refund

Order number 3262**** was cancelled last week by you. Still have not gotten my refund at bank. Can you please look into this?
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Preferred solution: Full refund

Polly H Jaa

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Verified Reviewer

Concerns

I will no longer be shopping at Hobby Lobby due to the decision not to carry Hanukkah items. I am a Christian and have very much enjoyed your store over the years, but this anti-Semitic decision by your corporation goes against Christs teachings about loving one another.
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Preferred solution: Apology

User's recommendation: Do not shop at Hobby Lobby until they change their position on offering Hanukkah items.

Brittany_Sears21

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Verified Reviewer
| map-marker Stockton, California

Employee Treatment

I just found out from one of your employees that they are not allowed to have water at the registers or anywhere behind the counters even if it isnt visible to customers. The employee also said they are low staffed so they hardly ever get breaks so its impossible to run to the back to get water.

This means that your employees are going 7-8 hours without water on their shifts. Another employee corroborated this story by saying this is true, youre not allowed to have water at the register unless you have a doctors note. This is absolutely unacceptable. You call yourself a Christian company and this is how you treat your employees?

They should absolutely be allowed to have water with them under the counter. I can promise you, customers would NEVER complain about seeing water bottles for employees. And if theyre hidden under the counter it wouldnt even matter.

Give your employees access to water. This is ridiculous.

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JustAskNi G

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Verified Reviewer
| map-marker Columbia, Maryland

Stop Rasicm

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Hello I was in line waiting at 12:23pm October 3rd Columbia location and the employee(YT) asked the white guy behind me a colored women was his things a return mind you his cart was Full i had 2 hoodies. The employee let him go ahead of me. The person infront of me had a full cart to RETURN so it was taking a while. If you don't like colored people don't work in public so I threw my hoodies down and left it pist me OFF.. BTw she knew she was wrong because she kept looking over at me.
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Loss:
$50
Pros:
  • Yall have other locations
Cons:
  • Some employees dont like black folks

Preferred solution: Apology

Tiphanie Cps

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Verified Reviewer

Complaint of hostile environment

I waited in line with 4 people in front of me and 4 in the other lane and waited and waited with two employees watching as we waited without opening a register, just watching and playing with the carts. A week before I got to listen to a corporate demean an employee for being the last in line to come into work, asking her in front of everyone why she was last.how humiliating for that poor employee and me to have to hear that..Shane to corporate for creating a hostile environment
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User's recommendation: Don’t watch the abuse happening to employees and have one of the many staff standing around to open a register, not play with flowers in front of us while we wait

Anonymous
map-marker Englewood, Florida

Disturbing information from employee

I have heard rumors that your Christian based store no longer carried Hanukkah items, where in the past I have purchased for my Jewish friends. I wanted to make sure so went to find out.

When I learned it was true I asked why. After a few moments of conversation with an employee, I-was told it was due to the war and Hobby Lobby did not want to get involved in all the drama. This was the employees words. Is drama when terrorists attack a country because of hate, killing innocent people and chopping off the heads of babies and adults just because they are Jews?

I have always shopped in your store because of your Christian stand and your beautiful items. Your business has been under Gods Blessing. If this is true, you will lose your Blessing. I will not be returning to your store for now.

I pray you will set the record straight, remembering Jesus was a Jew and you will support that. Thank you.

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User's recommendation: Be sure you actually understand what side a business is on before you support them.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ann Arbor, Michigan

Package not received and cannot be tracked with number given!

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Hobby Lobby - Package not received and cannot be tracked with number given!
Hobby Lobby - Package not received and cannot be tracked with number given! - Image 2
Tracking number cannot be tracked keep getting run around about how to track! Said it was delivered to a PO and physical address!
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User's recommendation: Do not use!

Anonymous
map-marker Columbia, South Carolina

Poor customer service

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Sat, Oct 21 Lexington, KY store-lines of people waiting for more than 20 min to get fabric cut; 40+ people waiting in checkout lines while only 3 registers were manned. Youre slipping, Hobby Lobby! Not acceptable!
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Anonymous
map-marker Lewisburg, Pennsylvania

Decision to not sell Hanukah items

i routinely shop, weekly at hobby lobby for crafts, decorations, party goods, floral items etc. I support the store and they accept my money. i think the store should represent all holiday items and not discriminate ...in decisions to sell ALL holiday items.
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