filters
state:
Show
city:
Show
product:
Show
Hobby Lobby has great products and such poor service. One must wait in line for a minimum of 30 minutes as there are only 2 lines open. Management at Hulen in Ft Worth came to answer phone, sees the long lines and totally ignores them. Another associate randomly picks...
Read more
#1073176
Reply to reviews
They are too cheap to get a POS system, long lines. They manually enter all items in register. I only go there when I only need a few items because of this. They never enter everything in right. I'm usually over charged, but went today and I was under charged, take...
Read more
Anonymous
Anonymous

As a Hobby Lobby employee, I can tell you that no we are NOT too cheap to buy a scanning system. The founder of our store does not believe in having scanners or barcodes, he b...

Anonymous
Rudel

I curious to know how much product they lose to shoplifting every year if they don't scan product or use inventory systems that actually track whats bought versus a price and ...

1.5
#1071623
Reply to reviews
I tried to return some items purchased at the Buford, GA Hobby Lobby at the Gainesville, HA Hobby Lobby. They would not accept them. The Gainesville store manager even lied to my face saying I didn't purchase one item at Hobby Lobby. It certainly was purchased at a...
Read more
Anonymous
Anonymous

So these people aren't good Christians because you tried to return something in a different store without a receipt? Because if you had a receipt then this wouldn't have been...

Anonymous
Anonymous

As someone who has worked at hobby lobby let me explain where they are coming from. I highly doubt the manager "lied straight to your face." Why? Because the manager is simply...

1.0
#1066849
Reply to reviews

Short Review on October 31, 2016

Hobby Lobby
#946417
The CUSTOMERS are the rude ones!
Comment
Show

Hobby Lobby Manager Review

Hobby Lobby
#924524
5.0
Details
The manager Jeremy at the Duluth Hobby Lobby is great! He always provides great customer service anytime I shop there. He is always helpful to his employees and has the cleanest store. Kudos to Jeremy on being an awesome manager and having a great store to shop at!
Comment
Show
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Hobby Lobby Customer Care Review

Hobby Lobby
#924318
1.2
Details
Wow I went into hobby lobby today n there was only one individual that I know that nice there but the rest of people are so rude then I called customer service n they were horrible as well
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Hobby Lobby Cashier Review

Hobby Lobby
#918813
3.5
Details
Hi I have been to your store 3 times love the store! Yhe lady (becky) at the cash register however, is very nasty and moody. I have been so lucky to have rung me up 3x and she seems she hates her job.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Friday, June 2, 2017 I have a number of complaints about store associates' attitudes at the Bridgeton, Missouri store, but I'm going to stick with the experience I had this evening for now. Just prior to the announcement at 7:45 that the store would be closing, a store...
Read more
Anonymous
Anonymous

I work for Hobby Lobby, many of our employees are very knowledgable and helpful to our customers. Maybe it was justy at that particular Hobby Lobby?

2.9
#1055637
Reply to reviews
I have shopped at Hobby Lobby many times and really enjoyed the many treasures I found there so this review is strictly based on when there is a problem with an item and the customer service provided which was nil. I purchased a large picture and when it was hung on...
Read more
3.2
I didn't like
  • Company does not stand behind their product
#1055008
Reply to reviews
I had got a Bob Ross oil paint brush and use it 2x's and it fell off the wooden stick...took it back and I could not find my sales slip. all I wanted was another one the same. Then manager told me he did not know what I did to it or what it was used on. The brush still...
Read more
Westover, West Virginia
I didn't like
  • Poor management
  • Customer service
#1046060
Reply to reviews
Ordered online flowers and two decorative tassels. Everything was sent poorly packaged. One tassel was nicely encased in a plastic tube . The 2nd tassel was put in the overlarge box loose. Not even wrapped in paper. The 2nd tassel fell apart and made a mess of the...
Read more
2.4
#1043932
Reply to reviews
I went into the Hobby Lobby store in Brunswick Georgia. I found a board that was marked $4 the boards behind it was marked $40. I went to customer service to notify them that the price was marked wrong. The customer service representative argumentatively told me that...
Read more
Anonymous
Anonymous

They legally do not have to honor that price because they don't have scanners they are not like all other retail stores...someone could have switched the price

3.0
#1026685
Reply to reviews
I ordered online a galvanized milk can priced $39.99 originally but with 40% off it was $23.99 taxes were $2.16 & I was also charged $7.95 for standard shipping, which brought my total to $34.10 ! Ok that's all fine & good , I get the milk can (which I had ordered to...
Read more
Anonymous
Jackie

Why would they pay your shipping? Should they pay your gas cost to drive to a Hobby Lobby to return an item?

Anonymous
Anon

Most companies don't refund shipping so it's not a Hobby Lobby thing. I do a lot of online shopping and the shipping cost is something I chalk up to "convenience" because it's...

3.9
#1020357
Reply to reviews
Hobby Lobby offers a 40% off coupon. On furniture and fabric, the items have two prices. One is the regular every day price, and the other is the made up never sold for price. Nevertheless, the discount is taken off the made up never sold for price. This makes the...
Read more
Anonymous
Anon

The furniture at Hobby Lobby is reasonably priced. I saw a few hall trees there for less than 200$ whereas At Home had a similar one for 349$. And the "made up" price that you...

Anonymous
Anonymous

Furniture you buy at Hobby Lobby is always marked at a 30% discount, you have the regular price then you have the orange tag which is actually the 30% discount taken from the ...

1.8
#1015873
Reply to reviews