I had purchased a $400 Christmas Tree at Hobby Lobby in December, 2014. After only 2 Christmas's, the bottom of the tree wouldn't light. Tried every bulb, nothing worked. Contacted Hobby Lobby and was informed to contact the manufacturer. Advised the Manufacturer of...Read more
I didn't like
- Lack of care and common sense
How is it legal for them to do a reture take your a stuff then freez the card so you cant spend it thats fraude and even having all receipts say i committed fraude by giving them my phone number.. that was turnes off same day but working when they asked.because i...Read more
Hobby Lobby - Customer service training needed
For some reason the female employees at the Hobby Lobby at Bell and 8th Street have the worse attitude then any craft store I have ever been in. Maybe it reflects the management there. For a so called faith based company the employees generally are grouchy and contentious and are in serious need of customer service training. This was not a one time incident either. The employees are arrogant.
Had something framed for over $200. While he did a good job, the man was so mean and impatient. I could not believe the stuff he was saying to myself and other customers waiting patiently. Very impatient, rude man. Customers were apologizing to him, trying to calm him...Read more
When attempting to make a return at HL I waited over 45 minutes, though there were only 7 people in line ahead of me. I asked for a manager when the line had not moved after nearly 20 minutes. The manager stated she could not open another register to help with returns...Read more
This was our first time in a Hobby Lobby Store although we had heard good things about them. The selection of merchandise is excellent!! However their customer service employees need work. They had many employees working but to get someone to help you, they seemed to...Read more
I bought a nice 16 x 20 frame at Hobby Lobby in Shreveport, on Dec. 30 2017. I needed a custom collage matt for six 4x6 prints surrounding one 4x4 print. I showed the framer a picture of one exactly like it that I had done a couple of years ago and stated redundantly...Read more
My daughter got a rocket for christmas from there and wanted a different one.So all i wanted was an exchange,they said they couldnt exchange without a reciept,that they would issue me a merchindise credit card and i would be able to use it after 24hrs.So the next day i...Read more
Dec 26,2017 - i came across countless items broken and for sale. I brought this issue up to two supervisors/store mgr. types and got the same response. "those thing happen", "that's why we have the items marked down"......weak coverups at best for outright FRAUD of the...Read more
Bought a x-mass tree 2 years ago. After decorating it this year the lights went out. Called the store & we’re revered to the manufacturer. They sent replacement lights quickly BUT we were expected to dismantle the tree, remove the malfunctioning lights & rewire wither...Read more
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