It used to be that the retail store Hobby Lobby was all about Customer Service. After my weekend of shopping, I found that not to be the case anymore.
As I kept getting basically snubbed when I was asking questions, I finally asked one of the workers what was going on. They basically told me that the workers get into trouble ie: getting fired, demoted, or written up for talking to customers. Excuse me, but isn't customer service what is keeping the store operational anymore??? I think it is *** shameful to treat your employees that way for simple trying to help customers and increase your business.
I believe the management there had better get their heads out of their a**. As I understand it, even the bigwigs got their *** chewed by customers during a recent quilt show. I understand they left the building because they couldn't take it. It's about time someone let them know they are running their business all wrong.
I believe it was a Mr. Green that used to run Hobby Lobby, and I also believe he would start a severe firing process with the managers if he knew how it was being run today.
Product or Service Mentioned: Hobby Lobby Manager.