All I went in for was the 'Creative Inspirations' booklet things for ideas and plan what I'd get on my next visit; I also looked around the store in general for cool/interesting things for potential Xmas gifts (you know, to watch for sales on later). Of course I didn't go to a line because I didn't have anything to purchase, but I got pulled aside because of it - the manager (?) Pennie was trying to accuse me of shoplifting, saying the 'cameras saw me' and such, and she had me empty my pockets!!
After that harassment, I of course asked if she was convinced by my now empty pockets, or if we needed to call someone about this incident... and she said no, because I was banned? To not come back again? What, they're so embarrassed that they had wrongfully accused me, that they had to keep me from returning to complain in person?
Completely unprofessional, and rude, and I'll not be purchasing from any Hobby Lobby again. At the Quad Cities, IA store on Elmore Avenue, early September '17.
Review about: Hobby Lobby Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Location, Diversity in products, Selection and sales.
I didn't like: Poor management, Pennie.